{{indexmenu_n>09}} ====== Getting Help ====== {{page>:en:static:troubleshooting:table-standard}} ===== Software Updates ===== LaCie frequently releases firmware updates to improve the functionality of products. Check for recent updates to firmware and to Seagate Network Assistant to ensure optimum product performance. See [[http://www.seagate.com/manuals/network-storage/business-storage-nas-os-4/device-manager/#settings|Settings]] for information on firmware updates. Visit [[http://www.lacie.com/support/network-storage/5big-nas-pro/|LaCie 5big NAS Pro support]] or [[http://www.lacie.com/support/network-storage/2big-nas/|LaCie 2big NAS support]] for updates to products and software. ~~pgbreak~~ ===== Note on this user manual and NAS OS instructions ===== This user manual provides provides details on your LaCie NAS’s hardware. For instructions on how to use NAS OS 4, see the [[http://www.seagate.com/manuals/network-storage/business-storage-nas-os-4/|Seagate NAS OS 4 user manual]]. LaCie NAS OS 4 and Seagate NAS OS 4 are similar operating systems with close to identical operations. However, the App Manager has limited funtionality for LaCie NAS OS devices. While Seagate NAS OS devices can download the full range of apps, LaCie NAS OS devices only have access to Filebrowser and Sdrive. ===== Troubleshooting topics ===== **Note:** Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from [[http://www.lacie.com/support/|www.lacie.com/support/]]. Select your product, then click the "Troubleshooting" tab. ==== Troubleshooting the network connection ==== **No shares appear on the network.** ++++ Q: Is the NAS's power supply connected and is the front blue light on? | A: Make sure that the power supply is properly connected (see [[..:setup:start|]]); that the system has been powered on pushing the button on the back; and that the outlet the power supply is connected to is powered on or has a sufficient supply of power. ++++ ++++ Q: Is the blue light on the front of the device flickering for an inordinate period of time? | A: See [[..:intro:led|]] for details. ++++ ++++ Q: Did you follow the correct installation steps? | A: Review [[..:setup:start|]]. ++++ ++++ Q: Are both ends of the Ethernet cable firmly connected? | A: Disconnect the Ethernet cable, wait 10 seconds and then reconnect. \\ \\ Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way. Make sure it is correctly oriented. \\ \\ Check that the Ethernet connectors are straight and fully seated in the Ethernet ports.\\ \\ Make sure that you use the Ethernet cable that came in the box from LaCie. ++++ ---- ++++ Q: IP address problem? | A: By default the LaCie NAS is configured to retrieve its IP address from a DHCP server. If your network is managed by a DHCP server and you cannot access your LaCie NAS, try checking your DHCP server's log. To find the IP address for your LaCie NAS, run Seagate Network Assistant. If no DHCP server is detected, the product runs APIPA to assign itself an IP address. Additionally, confirm that your computer is connected to the same network as the LaCie NAS. ++++ ++++ Q: How can I find the public IP address for advanced features such as offsite backups and remote FTP access? | A: You can find the public IP address by clicking [[http://www.whatismyip.com/|here]]. You must use a computer connected to the same router as the LaCie NAS. ++++ ---- **I think that the hard disk is making unusual noises.** ++++ Q: Is the sound "soft clicking" or "hard clicking"? | A: Soft clicking can be the normal sound of the hard drive working. If the hard drive is functional, this is normal. Hard drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the hard drive is making a clicking sound and still functioning. You can check the status of your hard drives by running a SMART test (see [[http://www.seagate.com/manuals/network-storage/business-storage-nas-os-4/device-manager/#monitoring|Monitoring]]). \\ \\ Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior is usually indicative of a physical failure. If nothing traumatic happened to the hard drive prior to this starting, consider it to be soft clicking, and troubleshoot the problem as suggested above. ++++ ---- **The VGA monitor that I connected to the LaCie 5big NAS Pro appears to be receiving a signal but the screen is black.** ++++ Q: How long has the VGA monitor been connected to the NAS? | A: The VGA signal reverts to energy saving mode within a few minutes. If the monitor appears to be receiving a signal but no image is present, try to connect a USB keyboard to one of the LaCie 5big NAS Pro's USB ports. Tap on one of the keys to view the LaCie 5big NAS Pro VGA signal. ++++ ----