If you are having problems with your LaCie product, consult the table below for a list of available resources.
Order | Source | Description | Location |
---|---|---|---|
1 | Quick Install Guide | Concise steps to follow for getting your product up and running | Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page |
2 | Support Pages | Includes interactive troubleshooting topics for most common problems | www.lacie.com/support/, select your product, then click the “Troubleshooting” tab |
3 | User Manual | Includes common troubleshooting topics | See Troubleshooting Topics below |
4 | Customer Support | Create an account on lacie.com, register your product, and fill out a support ticket | Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff |
Q: Are there other USB devices connected to the same port or hub?
Q: Is the drive connected to a USB 2.0 port on your computer or hub?
Q: Is the drive connected to a SuperSpeed USB 3.0 port on your computer?
Q: Does your computer or operating system support SuperSpeed USB 3.0?
Q: Is your computer's internal hard drive limiting transfer speeds?
Q: What do I do if I lose my USB 3.0 cable?
Q: Are both ends of the USB cable firmly attached?
Q: Is your Finder configured not to show hard drives on the desktop?
Q: Is your drive mounting on the operating system?
Q: Does your computer's configuration meet the minimum system requirements for use with this drive?
Q: Did you follow the correct installation steps for your operating system?