If you are having problems with your LaCie product, consult the table below for a list of available resources.
Order | Source | Description | Location |
---|---|---|---|
1 | Quick Install Guide | Concise steps to follow for getting your product up and running | Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page |
2 | Support Pages | Includes interactive troubleshooting topics for most common problems | www.lacie.com/support/, select your product, then click the “Troubleshooting” tab |
3 | User Manual | Includes common troubleshooting topics | See Troubleshooting Topics below |
4 | Customer Support | Create an account on lacie.com, register your product, and fill out a support ticket | Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff |
The 4big's system fan does not run continuously; it is activated at certain temperatures. If the fan is not running, verify that the power connections are active and that the 4big is on. If the fan does not come on even after continuous use, please contact your LaCie Reseller.
Q: Does an icon for the drive appear on the desktop?
Q: Does your computer's configuration meet the minimum system requirements for use with this drive?
Q: Did you follow the correct installation steps for the specific interface and operating system?
Q: Are both ends of the interface and power supply cables securely attached?
Q: Have the drives been formatted?
Q: Does your computer's operating system support the file system?
Q: Is there a conflict with other device drivers or extensions?
Q: Have the drives been formatted?
Q: Does your computer's operating system support the file system?
Q: Is there an icon for the drive in My Computer?
Q: Does your computer's configuration meet the minimum system requirements for use with this drive?
Q: Did you follow the correct installation steps for the specific interface and operating system?
Q: Are both ends of the interface and power supply cables securely attached?
Q: Is there a conflict with other device drivers or extensions?