If you are having problems with your LaCie product, consult the table below for a list of available resources.
Order | Source | Description | Location |
1 | Quick Install Guide | Concise steps to follow for getting your product up and running | Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page |
2 | Support Pages | Includes interactive troubleshooting topics for most common problems | www.lacie.com/support/, select your product, then click the “Troubleshooting” tab |
3 | User Manual | Includes common troubleshooting topics | See Troubleshooting Topics below |
4 | Customer Support | Create an account on lacie.com, register your product, and fill out a support ticket | Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff |
Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at
www.lacie.com/us/mystuff/login.htm?
logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.
Q: Is the USB device firmly attached to your computer's USB port?
A: Check the USB connection between the device and your computer to confirm that it is properly seated. You can also try disconnecting the device, waiting 10 seconds, and then reconnecting it. If the storage device is still not recognized, restart your computer and try again.
Q: Is the storage device listed in Device Manager?
A: All LaCie devices appear in at least one place in Device Manager.
To access Device Manager, click on Start and select Run from the menu. For Windows Vista and Windows 7, press [Windows-button] and [R] on your keyboard.
Enter the command: devmgmt.msc
Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives section. It might be necessary to click on + on the left side.
If it is unclear where to find the storage device or if it is present, unplug it, then reconnect it. The entry that changes is your LaCie storage device.
Q: Is your device available in My Computer/Computer?
A: If not, proceed to the physical troubleshooting topics above.
Q: Is your storage device listed next to an unusual icon?
A: Windows Device Manager can usually provide information about failures in accessories. It does not display the exact cause, or a solution, but it can assist in troubleshooting most problems.
A problematic device can be found by its unusual icon. Instead of the normal icon based on the type of device, it can be an exclamation point, question mark, or an “X”.
Right-click this icon, then choose Properties. The General tab will show why the device is not working.
If problem persists, there may be a hardware defect or other problem. Contact LaCie Support if you have exhausted all efforts at troubleshooting.
Q: Is the USB device firmly attached to your computer's USB port?
A: Check the USB connection between the device and your computer to confirm that it is properly seated. You can also try disconnecting the device, waiting 10 seconds, and then reconnecting it. If the storage device is still not recognized, restart your computer and try again.
Q: Is your Finder configured not to show storage devices on the desktop?
A: Go to your Finder and select the pulldown Finder > Preferences > General tab > Show these items on the desktop:. Confirm that External Disks is selected. If not, click on the check box and see if the storage device has mounted on the desktop. If it is already selected, go to the next topic.
Q: Is your device available to the operating system?
A: Open Disk Utility (Pulldown menu Go > Utilities > Disk Utility). If the storage device is listed in the left-hand column, click on it. Check to see if the Mount option on the top row of icons becomes active. If it does, click on it. If the storage device continues to have trouble mounting or the Mount option is not available, you may need to format it. See Formatting Your LaCie USB Key.
Q: Does your computer's configuration meet the minimum system requirements for use with this storage device?
A: Please refer to the product packaging or consult the product support web page at LaCie Support to check the minimum system requirements.
Q: Did you follow the correct installation steps for the specific interface and operating system?
A: Review the installation steps in Connecting your LaCie USB Key to a Computer. Confirm that all steps have been followed for your configuration (i.e. USB interface, operating system, etc).
If the problem persists, there may be a hardware defect or other problem. Contact LaCie Support if you have exhausted all efforts at troubleshooting.