A: Disconnect all Thunderbolt devices except for the eSATA Hub. If the eSATA volumes appear on the desktop, determine which device on the Thunderbolt daisy change is causing the problem.

A: The drive icon(s) for the eSATA volumes should appear on your desktop. Please confirm that the Finder preference for displaying external disks on the desktop is selected at Finder > Preferences > General.

A: The connection type for Thunderbolt technology on the Mac is shaped similar to the Mini DisplayPort. Please note that legacy Macs with Mini DisplayPorts do not support Thunderbolt technology peripherals such as the eSATA Hub.

A: Review the installation steps (Getting Connected). Please make certain that both ends of the Thunderbolt technology and eSATA cables are firmly connected to their ports and that the devices are receiving power.

A: The eSATA Hub requires a cable specifically constructed for Thunderbolt technology. Go to www.lacie.com for more information on cables that support Thunderbolt technology.

A: The eSATA Hub receives power via the included power supply. See Getting Connected.

A:

• Only use a cable that supports Thunderbolt technology on a Mac.
• Check both ends of the Thunderbolt technology cable to make sure they are fully seated in their respective ports.
• Try disconnecting the Thunderbolt technology cable then wait 10 seconds before reconnecting it.
• If the drive is still not recognized, restart your computer and try again.

A: When copying files or folders from a computer to a FAT32 volume, certain characters cannot be copied. These characters include, but are not limited to:

? < > / \ :

Since it does not offer optimal performance, LaCie does not recommend using the FAT32 file system with your eSATA drives. Please consider formatting the drives as HFS+ Journaled. Additionally, Time Machine is only compatible with disks formatted in HFS+ or HFS+ Journaled.

A: Disk space will not be reclaimed until the file is erased. To remove the files forever:

• Click the Trash icon in the Apple Dock.
• A Finder window will open. Right-click Empty in the upper right.

A: After formatting, the available capacity of a drive will show less than advertised on the box. The difference is based upon how capacity is viewed by the operating system. For example, a hard drive that can store 500,000,000,000 bytes is divided by 1,000,000,000 to equal 500GB. This is the actual capacity listed on the manufacturer’s box. The operating system uses slightly different math, dividing 500,000,000,000 by 1,073,741,824 to equal 466GB.