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Getting Help

If you are having problems with your LaCie product, consult the table below for a list of available resources.

Order Source Description Location
1 Quick Install Guide Concise steps to follow for getting your product up and running Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page
2 Support Pages Includes interactive troubleshooting topics for most common problems www.lacie.com/support/, select your product, then click the “Troubleshooting” tab
3 User Manual Includes common troubleshooting topics See Troubleshooting Topics below
4 Customer Support Create an account on lacie.com, register your product, and fill out a support ticket Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff

Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at www.lacie.com/us/mystuff/login.htm? logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.

 

Troubleshooting Topics

Note on device compatibility: For questions concerning compatibility between your television or audio/video device and the RikikiTV, please visit our RikikiTV Compatibility List.

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from www.lacie.com/support/. Select your product, then click the “Troubleshooting” tab.

Initial Installation

Problem: I am unsure if my television will work with the RikikiTV and the universal mounting kit.

Q: How do I know if the Rikiki TV is compatible with my television?


Q: My television already has a VESA screw in the available socket. Should I still use the screw included with the RikikiTV universal mounting kit?


Q: I cannot find an available socket to attach the universal mounting clip to the back of my television. How do I mount the RikikiTV?


Q: My television is fixed to the wall. How can I attach the RikikiTV to the back of my television?


Problem: Compatibility with audio/video devices.

Q: I have a USB port on my Blu-ray player/cable box/gaming system/media player. Can I connect the RikikiTV to my device?


Problem: I cannot record to my RikikiTV.

Q: Is the RikikiTV properly connected to your television or audio/video device?


Q: Are both ends of the USB cable firmly attached to the RikikiTV and your television or audio/video device?


Q: Did you plug the USB cable into the appropriate USB port on your television or audio/video device?


Q: Have you defined the RikikiTV as the recordable USB hard drive on your television or audio/video device?


RikikiTV: Television and Computer

Problem: RikikiTV is working properly on my television but not on my computer.

Q: Have you reviewed the troubleshooting section of the Rikiki Hard Drive User Manual?


Q: Did your television format or configure the RikikiTV during setup?


Q: Did you create two partitions on the RikikiTV?


© LaCie 2021 Last modified : Mar 01, 2013