If you are having problems with your LaCie product, consult the table below for a list of available resources.
Order | Source | Description | Location |
1 | Quick Install Guide | Concise steps to follow for getting your product up and running | Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page |
2 | Support Pages | Includes interactive troubleshooting topics for most common problems | www.lacie.com/support/, select your product, then click the “Troubleshooting” tab |
3 | User Manual | Includes common troubleshooting topics | See Troubleshooting Topics below |
4 | Customer Support | Create an account on lacie.com, register your product, and fill out a support ticket | Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff |
Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at
www.lacie.com/us/mystuff/login.htm?
logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.
Q: Are both ends of the interface cable firmly attached?
A: Check both ends of the interface cable and make sure that they are fully seated in their respective ports. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it, or trying a different interface cable. If the drive is still not recognized, restart your computer and try again. Still not working? Read on.
Q: Is the drive listed in Device Manager?
A: All LaCie drives appear in at least one place in Device Manager.
To access Device Manager, click on Start and select Run from the menu. In Windows Vista, the 'Run' option doesn't appear by default, so press [Windows-button] and [R] on your keyboard.
Enter the command: devmgmt.msc
Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives section. It might be necessary to click on + on the left side.
If you're not sure if your drive is listed, unplug it, then reconnect it. The entry that changes is your LaCie drive.
Q: Does your disk not appear at all?
A: Proceed to physical troubleshooting topics above.
Q: Is your drive listed next to an unusual icon?
A: Windows Device Manager can usually provide information about failures in accessories. It does not display the exact cause, or a solution, but it can assist in troubleshooting most problems.
A problematic device can be found by its unusual icon. Instead of the normal icon based on the type of device, it is instead an exclamation point, question mark, or an X.
Right-click this icon, then choose Properties. The General tab will show why the device is not working.
Still not working? There may be a hardware defect or other problem. Time to contact www.lacie.com/support/.
Q: Is your operating system Windows XP and the disk size is greater than 2TB?
A: Windows XP does not support disks larger than 2TB. Please refer to the note for Windows users in Formatting Instructions.