If you are having problems with your LaCie product, consult the table below for a list of available resources.
Order | Source | Description | Location |
1 | Quick Install Guide | Concise steps to follow for getting your product up and running | Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page |
2 | Support Pages | Includes interactive troubleshooting topics for most common problems | www.lacie.com/support/, select your product, then click the “Troubleshooting” tab |
3 | User Manual | Includes common troubleshooting topics | See Troubleshooting Topics below |
4 | Customer Support | Create an account on lacie.com, register your product, and fill out a support ticket | Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff |
Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at
www.lacie.com/us/mystuff/login.htm?
logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.
Q: Does your computer support Thunderbolt 2?
A: The Little Big Disk Thunderbolt 2 must be connected to a computer that supports Thunderbolt 2 technology to attain Thunderbolt 2 technology transfer rates.
Q: Did you daisy chain the Little Big Disk Thunderbolt 2 with first generation Thunderbolt technology devices?
A: Thunderbolt 2 technology devices can share the same daisy chain with first generation Thunderbolt technology devices. However, the Little Big Disk Thunderbolt 2 can only reach Thunderbolt 2 transfer rates if it is connected directly to the computer with the other devices daisy-chained behind it. If your computer supports Thunderbolt 2 technology, make certain that the Little Big Disk Thunderbolt 2 is the first device in the daisy chain.
Q: Did you daisy chain the Little Big Disk Thunderbolt 2 behind a display?
A: Thunderbolt 2 technology devices can share the same daisy chain as a display. However, the Little Big Disk Thunderbolt 2 can only reach Thunderbolt 2 transfer rates if it is connected directly to the computer with the other devices daisy-chained behind it. If your computer supports Thunderbolt 2 technology, make certain that the Little Big Disk Thunderbolt 2 is the first device in the daisy chain.