If you are having problems with your LaCie product, consult the table below for a list of available resources.
Order | Source | Description | Location |
1 | Quick Install Guide | Concise steps to follow for getting your product up and running | Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page |
2 | Support Pages | Includes interactive troubleshooting topics for most common problems | www.lacie.com/support/, select your product, then click the “Troubleshooting” tab |
3 | User Manual | Includes common troubleshooting topics | See Troubleshooting Topics below |
4 | Customer Support | Create an account on lacie.com, register your product, and fill out a support ticket | Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff |
Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at
www.lacie.com/us/mystuff/login.htm?
logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.
Q: Have you reviewed the troubleshooting section of the Rikiki Hard Drive User Manual?
Q: Did your television format or configure the RikikiTV during setup?
A: Most televisions customize or format connected USB hard drives in order to record to them. Televisions often use a unique file system that are not recognized by all computer operating systems. Please check your television's user manual for more information on the file system it uses and compatibility with computers.
Q: Did you create two partitions on the RikikiTV?
A: In most instances, televisions can support hard drives with multiple partitions. For example, you can configure the RikikiTV to have two partitions, the first for use with your television and the second to store files from your computer.
Please note that a growing number of televisions support playback of many popular multimedia file formats. You may be able to store videos and photos from your computer on the second partition for playback on the television. Please check your television's user manual for compatibility with multiple disk partitions and multimedia playback.
By default, the RikikiTV is formatted in FAT32 since it is compatible with most computer operating systems and entertainment devices. For instructions on formatting the RikikiTV on your computer, see the Optional Formatting and Partitioning section of the Rikiki Hard Drive User Manual.