If you are having problems with your LaCie product, consult the table below for a list of available resources.
|1||Quick Install Guide||Concise steps to follow for getting your product up and running||Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page|
|2||Support Pages||Includes interactive troubleshooting topics for most common problems||www.lacie.com/support/, select your product, then click the “Troubleshooting” tab|
|3||User Manual||Includes common troubleshooting topics||See Troubleshooting Topics below|
|4||Customer Support||Create an account on lacie.com, register your product, and fill out a support ticket||Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff|
LaCie frequently releases firmware updates to improve the functionality of products. Check for recent updates to firmware and to Seagate Network Assistant to ensure optimum product performance. See Settings for information on firmware updates. Visit LaCie 5big NAS Pro support or LaCie 2big NAS support for updates to products and software.
This user manual provides provides details on your LaCie NAS’s hardware. For instructions on how to use NAS OS 4, see the Seagate NAS OS 4 user manual.
LaCie NAS OS 4 and Seagate NAS OS 4 are similar operating systems with close to identical operations. However, the App Manager has limited funtionality for LaCie NAS OS devices. While Seagate NAS OS devices can download the full range of apps, LaCie NAS OS devices only have access to Filebrowser and Sdrive.
No shares appear on the network.
Q: Is the NAS's power supply connected and is the front blue light on?
Q: Is the blue light on the front of the device flickering for an inordinate period of time?
Q: Did you follow the correct installation steps?
Q: Are both ends of the Ethernet cable firmly connected?
Q: How can I find the public IP address for advanced features such as offsite backups and remote FTP access?
I think that the hard disk is making unusual noises.
Q: Is the sound "soft clicking" or "hard clicking"?
The VGA monitor that I connected to the LaCie 5big NAS Pro appears to be receiving a signal but the screen is black.
Q: How long has the VGA monitor been connected to the NAS?