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Getting Help

If you are having problems with your LaCie product, consult the table below for a list of available resources.

Order Source Description Location
1 Quick Install Guide Concise steps to follow for getting your product up and running Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page
2 Support Pages Includes interactive troubleshooting topics for most common problems www.lacie.com/support/, select your product, then click the “Troubleshooting” tab
3 User Manual Includes common troubleshooting topics See Troubleshooting Topics below
4 Customer Support Create an account on lacie.com, register your product, and fill out a support ticket Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff

Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at www.lacie.com/us/mystuff/login.htm? logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.

 

Troubleshooting Topics

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from www.lacie.com/support/. Select your product, then click the “Troubleshooting” tab.

All Users

Problem: My file transfers are too slow.

Q: Are there other USB devices connected to the same port or hub?


Q: Is the drive connected to a USB 2.0 port on your computer or hub?


Q: Is the drive connected to a SuperSpeed USB 3.0 port on your computer?


Q: Does your computer or operating system support SuperSpeed USB 3.0?


Q: Is your computer's internal hard drive limiting transfer speeds?


Q: What do I do if I lose my USB 3.0 cable?


Problem: I'm receiving file transfer error messages.

Q: Did you get an "Error -50" message while copying to a FAT 32 volume?


Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode?


Mac OS X Users

Problem: The drive icon doesn't appear on my desktop.

Q: Are both ends of the USB cable firmly attached?


Q: Is the drive receiving sufficient power?


Q: Is your Finder configured not to show hard drives on the desktop?


Q: Is your drive mounting on the operating system?


Q: Does your computer's configuration meet the minimum system requirements for use with this drive?


Q: Did you follow the correct installation steps for the specific interface and operating system?


Windows XP, 2000, Vista, and Windows 7 Users

Problem: The drive icon doesn't appear in My Computer/Computer.

Q: Are both ends of the USB cable firmly attached?


Q: Is the drive receiving sufficient power?


Q: Is the drive listed in Device Manager?


Q: Does your disk not appear at all?


Q: Is your drive listed next to an unusual icon?


© LaCie 2019 Last modified : May 02, 2013