User Tools

Site Tools


Getting Help

If you are having problems with your LaCie product, consult the table below for a list of available resources.

Order Source Description Location
1 Quick Install Guide Concise steps to follow for getting your product up and running Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page
2 Support Pages Includes interactive troubleshooting topics for most common problems www.lacie.com/support/, select your product, then click the “Troubleshooting” tab
3 User Manual Includes common troubleshooting topics See Troubleshooting Topics below
4 Customer Support Create an account on lacie.com, register your product, and fill out a support ticket Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff

Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at www.lacie.com/us/mystuff/login.htm? logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.

 

Troubleshooting Topics

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from www.lacie.com/support/. Select your product, then click the “Troubleshooting” tab.

All Users

Problem: My file transfers are too slow.

Q: Are there other USB devices connected to the same port or hub?


Q: Is the USB 2.0 Key connected to a legacy USB computer port or hub?


Q: Is the USB 2.0 device connected to a Hi-Speed USB 2.0 port on your computer?


Q: Is the USB 2.0 key connected to a SuperSpeed USB 3.0 port?


Q: Is the USB 3.0 Key connected to a USB 2.0 or legacy USB computer port or hub?


Q: Is the USB 3.0 device connected to a SuperSpeed USB 3.0 port on your computer?


Problem: File transfer error messages.

Q: Did you get an "Error -50" message while copying to a FAT 32 volume?


Q: Did you receive an error message telling you that the device has been disconnected directly after the computer exited sleep mode?


Windows XP, Vista, and 7 Users

Problem: The storage device icon does not appear in My Computer/Computer.

Q: Is the USB device firmly attached to your computer's USB port?


Q: Is the storage device listed in Device Manager?


Q: Is your device available in My Computer/Computer?


Q: Is your storage device listed next to an unusual icon?


Mac OS X Users

Problem: The storage device icon does not appear on my desktop.

Q: Is the USB device firmly attached to your computer's USB port?


Q: Is your Finder configured not to show storage devices on the desktop?


Q: Is your device available to the operating system?


Q: Does your computer's configuration meet the minimum system requirements for use with this storage device?


Q: Did you follow the correct installation steps for the specific interface and operating system?


© LaCie 2014 Last modified : May 02, 2013