If you are having problems with your LaCie product, consult the table below for a list of available resources.
|1||Quick Install Guide||Concise steps to follow for getting your product up and running||Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page|
|2||Support Pages||Includes interactive troubleshooting topics for most common problems||www.lacie.com/support/, select your product, then click the “Troubleshooting” tab|
|3||User Manual||Includes common troubleshooting topics||See Troubleshooting Topics below|
|4||Customer Support||Create an account on lacie.com, register your product, and fill out a support ticket||Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff|
Q: USB 3.0 connection: Is the drive connected via a USB 3.0 to a USB 2.0 port on your computer or hub?
Q: USB 3.0 connection: Have you installed USB 3.0 drivers on your computer?
Q: USB 3.0 connection: Does your computer or operating system support SuperSpeed USB 3.0?
Q: Is your computer's internal hard drive limiting transfer speeds?
Q: I just moved a lot of files into the Trash/Recycle Bin from my Thunderbolt Series hard drive. Why isn't this reflected in the displayed available space?
Q: Why is the volume capacity less than advertised on the Thunderbolt Series storage (hard drives only)?
Q: Is your Finder configured not to show hard drives on the desktop?
Q: Is it connected to a Mac that supports Thunderbolt technology?
Q: I connected the Thunderbolt Series product to my new Mac with an older Mini DisplyPort cable that I use for my monitors. Why doesn't my Thunderbolt Series product mount on my computer?
Q: Did you follow the correct installation steps?
Q: Are you connecting the product to a host computer via the Thunderbolt interface, and have not installed Thunderbolt drivers?
Q: Are both ends of the interface cable securely attached?
Q: Is the drive listed in Device Manager?
Q: Does your disk not appear at all?
Q: Is your drive listed next to an unusual icon?