A: Disconnect other Thunderbolt devices and see if the volume appears on the desktop.

A: The drive icons for the storage should appear on your desktop. Confirm that the Finder preference for displaying external hard drives on the desktop is selected at Finder > Preferences > General.

A: The connection type for Thunderbolt technology on the Mac is the Mini DisplayPort. While earlier Macintosh computers include one or more Mini DisplayPorts, they are only used to connect one or more monitors. Legacy Macs with Mini DisplayPorts do not support Thunderbolt technology peripherals.

A: Review the installation steps (Getting Connected) and make certain that: both ends of the Thunderbolt technology cable are firmly connected to the ports; and, that the device is receiving power via the included power supply.

A: The storage requires a cable specifically constructed for Thunderbolt technology. Use the Thunderbolt cable shipped with your LaCie device.

A: Thunderbolt enclosures must also receive power via the included power supply. See Getting Connected.

A:

• Only use the included Thunderbolt cable.
• Check both ends of the Thunderbolt technology cable to make sure they are fully seated in their respective ports.
• Try disconnecting the Thunderbolt technology cable then wait 10 seconds before reconnecting it.
• If the drive is still not recognized, restart your computer and try again.

A: If your hard drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub. Otherwise, the USB 3.0 device will operate at the slower USB transfer rates.

A: Check to see that the SuperSpeed USB 3.0 drivers for your USB 3.0 device have been installed correctly. If in doubt, uninstall the drivers and re-install them.

A: Refer to the product packaging or consult the product support web page at www.lacie.com/support/ to check the minimum system requirements.

A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it will limit the transfer speed since the internal hard drive's transfer speed will be significantly less than that of the LaCie hard drive.

A: Simply ignore this message. The hard drive will remount to the desktop. LaCie hard drives conserve power by spinning down when you set your computer to sleep mode, and when the computer is awoken from sleep, it may not give the hard drive enough time to spin-up from its sleep mode.

A: Disk space will not be reclaimed until the file is completely erased. To remove the files forever, empty your trash/recycle bin.

A: After formatting, the available capacity of a hard drive will show less than advertised on the box. The difference is based upon how capacity is viewed by the operating system. For example, a hard drive that can store 500,000,000,000 bytes is divided by 1,000,000,000 to equal 500GB. This is the actual capacity listed on the manufacturer’s box. The operating system uses slightly different math, dividing 500,000,000,000 by 1,073,741,824 to equal 466GB.

A: Check Finder > Preferences > General tab > Show these items on the desktop:. Make certain that Hard Disks is selected.

A:

• Review the installation steps (Getting Connected).
• Make sure that the power supply is connected to a functioning power outlet or power strip, and that the power button on the LaCie d2 and the power strip (if applicable) is turned on.
• Check both ends of the interface cable to make sure they are fully seated in their respective ports.
• Try disconnecting the cable then wait 10 seconds before reconnecting it.
• If the hard drive is still not recognized, restart your computer and try again.

A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied. These characters include, but are not limited to:

? < > / \ :

Since it does not offer optimal performance, LaCie does not recommend using the FAT 32 file system with your product. See Optional Formatting and Partitioning for help in choosing a file system. Additionally, Time Machine is only compatible with hard drives formatted in HFS+ or HFS+ (Journaled). Reformat the hard drive for Time Machine compatibility.

A:

• Only use a USB 3.0 cable.
• Check both ends of the cable to make sure they are fully seated in their respective ports.
• Try disconnecting the cable then wait 10 seconds before reconnecting it.
• If the hard drive is still not recognized, restart your computer and try again.

A: Make sure that the power supply is connected to a functioning power outlet or power strip, and that the power button on the LaCie d2 and the power strip (if applicable) is turned on.

A: All LaCie hard drives appear in at least one place in Device Manager.

To access Device Manager, click on Start and select Run from the menu. In Windows Vista, the 'Run' option doesn't appear by default, so press [Windows-button] and [R] on your keyboard.

Enter the command: devmgmt.msc

Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives section. It might be necessary to click on + on the left side.

If you're not sure if your hard drive is listed, unplug it, then reconnect it. The entry that changes is your LaCie hard drive.

A: Windows Device Manager can usually provide information about failures in accessories. It does not display the exact cause, or a solution, but it can assist in troubleshooting most problems.

A problematic device can be found by its unusual icon. Instead of the normal icon based on the type of device, it is instead an exclamation point, question mark, or an X.

Right-click this icon, then choose Properties. The General tab will show why the device is not working.

Still not working? There may be a hardware defect or other problem. Time to contact www.lacie.com/support/.