If you are having problems with your LaCie product, consult the table below for a list of available resources.
Order | Source | Description | Location |
---|---|---|---|
1 | Quick Install Guide | Concise steps to follow for getting your product up and running | Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page |
2 | Support Pages | Includes interactive troubleshooting topics for most common problems | www.lacie.com/support/, select your product, then click the “Troubleshooting” tab |
3 | User Manual | Includes common troubleshooting topics | See Troubleshooting Topics below |
4 | Customer Support | Create an account on lacie.com, register your product, and fill out a support ticket | Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff |
The LaCie Fuel device is a plug-and-play device. However, in certain situations, the setup process and product usage might require extra attention. Below is a list of troubleshooting solutions for common problems.
The LaCie Fuel device performs a one-time scan of any content you copy to the drive. This scanning process may take a little time if you copy a large amount of data.
If you recently copied content to the LaCie Fuel drive and you don’t see your files; tap the Refresh icon within the LaCie Media app, or press the Refresh button to update the page you are viewing from a browser.
The LaCie Media app is the best solution for managing your LaCie Fuel and playing back media files supported by your mobile device. However, certain files are not playable within the app since LaCie Media does not convert or transcode media stored on the device. If your media library includes many files that are not supported by your mobile device, you can:
When using a third-party app:
Videos purchased from iTunes are DRM (Digital Rights Management) protected. To play these videos, you must sync your Apple device with your iTunes account for the new files to play from your LaCie Fuel device.
When you choose to play a video purchased from iTunes in the LaCie Media app, you must play the video in a Safari browser.
Make sure that you have selected LaCie Fuel from your wireless network list. For more information, see Connecting Your Device.
Make sure to enable your wireless settings and select LaCie Fuel from your wireless network list. For more information, see Connecting Your Device.
Your device might just be in standby mode. Your LaCie Fuel includes a power-save feature that puts it in standby mode after 5 minutes of inactivity. It automatically returns to active mode when it is accessed.
Three or more wireless-enabled devices can stream from the LaCie Fuel device at one time. For more information, see Connecting Your Device.
Check:
There are two reasons why copying content from your computer to the LaCie Fuel is not as fast as you expected:
Your LaCie Fuel includes pictures that are larger than 50 KB in its collection of photos, so album cover art larger than this appears in photo slideshows. To prevent album cover art from appearing in slideshows, make sure that album cover art is smaller than 50 KB.
LaCie Fuel does not copy content from your mobile device or computer if you type something into the search field of a web browser. Remove your content from the search field, and type any value in the URL address bar and press Enter. Your copy process should start.