If you are having problems with your LaCie product, consult the table below for a list of available resources.
|1||Quick Install Guide||Concise steps to follow for getting your product up and running||Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page|
|2||Support Pages||Includes interactive troubleshooting topics for most common problems||www.lacie.com/support/, select your product, then click the “Troubleshooting” tab|
|3||User Manual||Includes common troubleshooting topics||See Troubleshooting Topics below|
|4||Customer Support||Create an account on lacie.com, register your product, and fill out a support ticket||Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff|
A: RAID failure has resulted from one/two disk(s) failure (RAID 0/FAST) or two disk failure (RAID 1/SAFE). Data has most likely been lost. Contact LaCie technical support to replace the failed drives.
A: Your 2big is in RAID 1 (SAFE) and one of the drives has failed. Data loss has not occurred. Contact LaCie technical support to replace the failed drive.
A: The product was overheating and has automatically turned off to protect your data. Make sure the fan is functioning (see above) and that the room temperature is not too high before restarting your product (turn it off and then on).
Q: USB 3.0 connection: Is the drive connected via a USB 3.0 to a USB 2.0 port on your computer or hub?
Q: USB 3.0 connection: Have you installed USB 3.0 drivers on your computer?
Q: USB 3.0 connection: Does your computer or operating system support SuperSpeed USB 3.0?
Q: Is your computer's internal hard drive limiting transfer speeds?
Q: I just moved a lot of files into the Trash/Recycle Bin from my product. Why isn't this reflected in the displayed available space?
Q: Why is the volume capacity less than advertised on my storage?
Q: Is your Finder configured not to show hard drives on the desktop?
Q: Did you follow the correct installation steps?