Congratulations on your purchase of a LaCie Network Space 2 or Network Space MAX. Your LaCie NAS (network-attached storage device) makes it easy to backup, centralize, and share all your family files. You can also store movies, music, and photos for playback on any DLNA/UPnP media player, such as an Xbox or PlayStation 3.
This manual will guide you through the process of connecting the NAS to your home network and will assist you in troubleshooting any issues that might arise. If you encounter problems, check Getting Help. Note that most of the problems users encounter can be resolved by resetting the product to factory conditions (see Update Product Operating System).
Network Space 2 and Network Space MAX
External storage attached to the front USB port may be used for backup. The Copy page (Dashboard - Backup) in the Dashboard administration tool enables you to:
External storage attached to the front USB port may be used for backup. The Copy page (Dashboard - Backup) in the Dashboard administration tool enables you to:
The rear power button allows you to activate/deactivate sleep mode and reset to default.
The front LED indicates drive status and activity.
Front LED Color | State |
---|---|
Off | The device is: turned off/in Deep Sleep Mode or the Status light has been disabled in the Dashboard administration tool (Dashboard - Eco Management) |
Blue: Fast blinking ![]() | Occurs as the device is booting and will cease once the drives are fully initialized |
Blue: Static ![]() | Device is ready |
Blue: Flickering ![]() | Drive working (read/write) |
Red: Blinking ![]() | Device alert (i.e. temperature warning) |
Red: Static ![]() | Temperature alert (critical level) – the device will shut off |
Red/Blue: Blinking ![]() | Automatic backup in progress |
Front LED Color | State |
---|---|
Off | The device is: turned off/in Deep Sleep Mode or the Status light has been disabled in the Dashboard administration tool (Dashboard - Eco Management) |
Blue: Fast blinking ![]() | Occurs as the device is booting; will cease once the drives are fully initialized |
Blue: Static ![]() | Device is ready |
Blue: Flickering ![]() | Drive working (read/write) or RAID is building/recovering |
Red: Blinking ![]() | Device alert (i.e. temperature warning) or RAID is degraded |
Red: Static ![]() | Temperature alert (critical level – the product will shut off) or RAID is broken |
Red/Blue: Blinking ![]() | Automatic backup in progress |
This chapter explains how to connect your LaCie network storage to a network. For details on connecting your device directly to a computer via USB, see Connect to a Computer via USB.
The device may take up to three minutes to boot and will be ready once the blue LED has stopped blinking.
LaCie Network Assistant detects all LaCie storage devices on your network. Once installed, LaCie Network Assistant will help you to configure and access your LaCie network storage.
Most home and office routers are DHCP servers, meaning that your device will automatically receive an IP address once it is connected to the network. If a network is not DHCP-managed, the LaCie storage device will use APIPA (automatic private IP addressing) to assign itself a valid IP address within the existing network. In some cases, it will assign itself an IP address following the rule 169.254.xxx.yyy/24.
Since the majority of networks use DHCP addressing, LaCie highly recommends that you do not adjust your IP address without contacting your Internet provider or network administrator.
Your LaCie network hard drive provides access to data via storage volumes called Shares. You can copy, backup, and read files to and from shares similar to any local storage.
Your LaCie network storage has three shares by default (similar to folders): MyShare, OpenShare, and USBShare. USBShare will be created automatically when you allocate space for USB access; see Dashboard - Drive Information for details.
The following table sums up the differences between them:
Name | Accessibility | Login | Availability |
---|---|---|---|
OpenShare | Public, accessible to any user on the network | None | When connected to the network (Ethernet) and to networked computers or UPnP/DLNA-certified players/adapters (if the multimedia service is activated) |
USBShare | Public, accessible to any user on the network | None | When connected to the network (Ethernet) or to a computer (USB), and through UPnP/DLNA-certified players/adapters (if the multimedia service is activated) |
MyShare | Private, accessible only to the administrator by default | Password-protected | When connected to the network (Ethernet) and to networked computers |
When your LaCie hard drive is connected to the network, all three shares are accessible to the administrator, and OpenShare and USBShare to guests (USBShare will only be available if you have allocated space for USB access). When the device is connected to a computer via the rear USB port, only USBShare will be accessible.
New shares may be created by allotting storage capacity to individual users. For example, you may wish to give 5GB of private space to each member of the family. These shares will have the same names as the user (such as “Jane”, “Logan”, “Jake”, etc.) and can be assigned passwords. See Dashboard - Users for instructions on adding users.
Name | Accessibility | Login | Availability |
---|---|---|---|
User Share [“Jane”] | Private with the option to assign a password | Optional password protection | When connected to the network (Ethernet) and to networked computers |
You have several options for accessing shares on your LaCie storage drive.
The Dashboard is an easy-to-use browser-based administration tool that will allow you to manage users, shares, backups, and many other features.
There are two ways to access the Dashboard:
If the administrator has forgotten his password, it can be recovered if an SMTP server has been assigned with an email address. See Dashboard - Network for instructions on adding an email address.
The first time you log onto your network storage, you will be asked:
To begin, log onto your LaCie network storage via LaCie Network Assistant or enter the address manually in an Internet browser:
Your LaCie network storage and MyNAS address are ready for use. See Remote Access for more information on MyNAS.
The Welcome page contains links to helpful documents from the LaCie website, the ability to change details for the administrator, and a list of the different pages that make up the Dashboard.
To Shut Down, Restart, or put the network storage device into Deep Sleep Mode, click on the power button in the upper right of the Dashboard window. Since it is not available by default, Deep Sleep Mode must be enabled by the administrator (see Dashboard - Eco Management).
To log out of the Dashboard, click the Log Out button in the upper right of the Dashboard window. For security reasons, LaCie recommends logging out of the Dashboard if it is no longer needed.
The Dashboard is made up of a central area surrounded by widgets, or small boxes that represent the different pages. The widget displays a summary of the information contained in the page. For full details, navigate to the page itself.
To create a new user, click the ADD USER button, then fill out the required fields.
User data is organized in a table:
To delete a user, click the gray X on the far right of the user's row. A pop-up window will ask for confirmation. By clicking APPLY, you will delete the user's share and all of his data.
This page shows you information about disk usage and will allow you to reformat the Network drive or the USB drive (USBShare).
When you click the top FORMAT button, ALL data on the disk(s) (including USBShare and User Shares) will be erased and the disk(s) will be formatted. Data on any USB Key or hard drive connected to the front expansion port will not be affected.
To reformat the Network Drive:
See Connect to a Computer via USB for details on connecting your LaCie network storage to a computer via the rear USB device port.
On this page, you can:
To change the storage allocated to USBShare:
To format the USBShare:
The Dashboard features a torrent server that will allow you to download torrent files. For more information on torrents, see:
http://en.wikipedia.org/wiki/BitTorrent_protocol
Below the list of downloads are several settings.
The following events will trigger an email notification if an email address has been provided in the User page:
Event Identifier | Description | Recipient |
---|---|---|
Capacity | When the total available capacity is less than 90% | Admin |
Quota event | When capacity reaches 90% of the amount set by the quota | Admin |
Download | When a download has completed or when a download error has occurred | Admin |
Backup | When a backup begins, ends, is cancelled, or fails | Admin |
Temperature | The product has remained at maximum temperature for at least one minute | Admin |
Password recovery | A user has recovered his/her password | Admin or user, depending on who made the request |
By default, your LaCie network storage will search for updates to its operating system on a weekly basis. If an update is found, the system will install it for you. See Update Product Operating System for details on adjusting the update settings.
The Logs section will list important events, such as warnings and RAID change results (RAID is only available on the Network Space MAX).
To purge the text from the list, click the Trash icon.
Your LaCie network storage features a robust backup and restore system that allows you to back up files:
Examples:
Backup: To secure the family media and other important files, you wish to backup the contents of your LaCie network storage onto an external USB hard drive. Once the external hard drive is plugged into the front USB expansion port, you can use the Backup page to schedule the frequency and type of backup. Backups are flexible, allowing you to choose every day, once a week, or once a month.
Restore: Someone in the household accidentally deleted a critical term paper from his LaCie network storage share. Thankfully, you have backed up the network storage every night onto an external hard drive. Once the external hard drive is plugged into the front USB expansion port, you can go to the Backup page to restore the missing document.
The Backup & Restore Wizard will help you set up backup jobs and to restore files that may have been deleted or lost. The system saves up to 10 versions of backups, giving you the flexibility to restore earlier versions of files.
To begin:
Jobs you have created will be listed in the table on the Backup page. This table will display useful information that will help you to manage the jobs. Click the configuration (intertwined screwdriver and wrench) icon in the far-right column for options. You can get detailed information on a job, start it, delete it, or enable/disable it.
If you disable a scheduled job, it will not run until it is enabled.
This page provides information on devices connected to the front USB expansion port. Please note that the rear USB device port is meant to plug the network storage device to your computer.
Your LaCie network storage device features a printer server.
To activate it:
Connect an external hard drive to the front USB port and it will be listed on this page. Once connected, the drive's partition(s) will behave similarly to OpenShare or USBShare on your LaCie network storage. You may view the volume(s) on the Dashboard - Shares page and access data using your operating system's file system (an Explorer window for Windows users, and the Finder for Mac users).
To avoid damaging your external hard drive's file system, click the EJECT button before disconnecting it from your LaCie NAS.
Choose between Configure using DHCP and Configure manually. If your network is DHCP-enabled, as are most consumer networks, the LaCie network storage will automatically be assigned an IP address. As a result, most users will see that the table has been filled in with values. If you select Configure manually, you will be able to modify the table values to conform to your non-DHCP-managed network.
Your LaCie network storage can be configured to connect to a proxy server:
To permit your LaCie network storage to send alert emails to users, configure the SMTP settings in this section. Verify that the alert system works by:
The Dashboard features an interactive file browser that allows you to manage and transfer files via HTTP. Access the File Browser by clicking its icon in the upper right-hand corner of the Dashboard.
The File Browser allows you to transfer, copy, and delete files, as well as view photos in thumbnails and even stream multimedia content such as mp3 music files. It is a convenient way to interact with files stored on your external hard drives through the network, whether they are connected via the local network or the Internet (see Remote Access). Also, since the File Browser offers faster transfers than desktop drag-and-drop, it is more effective when copying large files.
The File Browser is composed of four parts:
You can view photos, edit text files, and stream certain types of music. Select the file, then:
This chapter will describe advanced accessibility features such as remote access, creating shortcuts to your shares, and multimedia streaming.
With your MyNAS address, you can log onto the Dashboard from remote locations. Enjoy your files anywhere via the File Browser or access the Dashboard to make adjustments in your settings.
If you do not have a MyNAS address, follow these easy steps to get started:
To access LaCie MyNAS from a remote location:
You may also choose DynDNS for remote access. For more information on creating an account with DynDNS, please see their website.
You can create shortcuts to shares using LaCie Network Assistant and your operating system.
LaCie Network Assistant can be configured to automatically mount shares on your computer, which allows you quick access to the files they store:
If you see the message “can't list volumes,” it may be because you are using an outdated version of LaCie Network Assistant. Download the most recent version from the LaCie website (http://www.lacie.com/support).
Mac users: The share volume icon will appear on your desktop and in your Finder automatically when the computer detects it on the network.
Your share can be available each time you log onto your Apple computer:
The FTP protocol is used to transfer files from one computer to another via the local network or the Internet. This protocol allows you to exchange files with your friends or relatives securely, as only people with a user account will have access.
The FTP service is disabled by default, so you must enable it in on the Dashboard - Network page.
Enter the network storage IP address in the FTP client's address field:
ftp://[IP-address]
Example: ftp://192.168.10.149
OR
ftp://[username:password]@[ip or machine name]/
Example: ftp://ringo:4xtp23@lacie-NSMAX/
To login, enter your Dashboard username and password. (By default, admin/admin.)
To remotely access the share from a computer that is not on your network, refer to Remote Access. Instead of the machine name or the local IP address, you will use the host name created by the DYNDNS service.
You can use LaCie Network Assistant to wake your LaCie network storage from Deep Sleep Mode.
You can configure your LaCie network storage to share files (read-only) with UPnP/DLNA devices connected to the same network. Follow these steps:
Your LaCie network storage can act as an iTunes Music server, streaming audio files to a computer on the network that is running iTunes. Once configured, your network storage's machine name will appear in the SHARED category within iTunes.
Once configured, Windows Media Player can play media files located on OpenShare via compatible network devices.
Your LaCie storage device is fully compatible with Apple Time Machine®, Windows Backup and Restore®, and Genie Timeline®. A share can be set as the target network storage for most backup solutions. Please note that a user must have access to a share in order to backup his computer.
This chapter explains how to connect your LaCie network storage to a computer via USB. For details on connecting the device to a network, see Connect to the Network.
If your network is limited to 10/100 megabit transfer speeds or if you use Wi-Fi, the USB connection will generally permit faster transfer rates. In such cases, LaCie suggests that you copy large quantities of files from your computer to your LaCie network storage via USB. Please note that your network storage device should not be connected to the network while it is attached to a computer via USB.
USB, FireWire, eSATA, and Thunderbolt external devices feature “plug & play” connectivity, which means that your drive can be connected and disconnected while the computer is running. To prevent failures, however, it is important to follow these steps when disconnecting your LaCie hard disk.
From the System Tray (located in the lower right-hand side of your screen), click the Eject icon (a small green arrow over a hardware image). A message will appear, listing the devices the Eject icon controls (it should say, “Safely remove…”). Click on the LaCie hard disk in this prompt.
This message will appear: “Safe to Remove Hardware” (or similar). It is now safe to disconnect the device.
From the System Tray (located in the lower right-hand side of your screen) click on the plug icon (note the white check mark inside a green circle).
A message will appear, detailing the devices that may be safely unmounted.
Select Eject for the device you wish to unmount. A message will appear notifying you that it is safe to remove the device.
Use the Dashboard's RAID Management page to monitor and manage the RAID configuration of your Network Space MAX.
RAID 0: RAID 0 is the fastest RAID mode. In a RAID 0 array, the available capacities of each disk are added together so that one logical volume mounts on the computer. It offers the best performance but no protection should a disk fail.
RAID 1: RAID 1 offers protection since all data is written to each disk at the same time. In the event of a single disk failure, data remains available on the other disk. Due to the time it takes to write the data twice, performance is slightly reduced. RAID 1 is a good choice when safety is more important than speed. However RAID 1 also reduces the available disk space by 50% due to the need to write each bit of data on each hard drive.
The default RAID mode depends upon the model of the Network Space MAX:
RAID Mode | Capacity | Protection | Factory Default |
---|---|---|---|
RAID 0 | 100% | ![]() | Network Space MAX dual disk |
RAID 1 | 50% | ![]() | Network Space MAX single disk1 |
1 Since it has only one disk, the Network Space MAX single disk cannot work in a true RAID 1 configuration that writes all data to a partner hard drive. However, it is shipped “RAID-ready” in preparation for RAID 1. See below for further details on rebuilding a RAID 1 array after adding a second disk.
You can change your RAID configuration at any time. For example, you may have started with a RAID 0 array but decide that you want to move to RAID 1 to protect data stored on the Network Space MAX. The RAID Setup Wizard is an easy tool for adjusting the RAID, offering a few simple steps to suit your needs. However, it is critical that you understand the potential consequences that reconfiguring the RAID will have upon existing data.
If you have discovered that one of the hard drives has failed (see LED Indicators) or the chassis no longer works, please contact your LaCie reseller or LaCie Customer Support. If the product is still under warranty, a LaCie Customer Support representative will instruct you on how to return the drive or casing for replacement. See Getting Help for contact information.
If your LaCie storage device is no longer within the warranty period, please use the directions below to replace a failed disk with a healthy disk purchased from a third party. LaCie recommends selecting a disk that is the same model number and capacity as the one it will replace.
Follow the directions below to remove and replace a failed drive.
Once you have received the replacement drive:
Follow the directions below to remove and replace a failed or failing enclosure.
Hard Disk MAX only: Before removing the enclosure, please note the position of the RAID switch (BIG or SAFE).
Once you have received the replacement enclosure from LaCie:
LaCie may improve your LaCie software or add new features over time. This chapter explains how to update your LaCie network storage operating system (LaCie NAS OS) via the Dashboard or using LaCie Network Assistant.
In case of difficulty with your device or as an aid for troubleshooting, please see the section on how to reset it to factory condition.
This update procedure will not erase your configuration or files saved to the network storage.
If for any reason you wish to reset your hard drive to its out-of-the-box state, follow the procedure below. After resetting to default, all files will be moved to a folder called Recovery in MyShare and so by default will be available only to the administrator.
If you are having problems with your LaCie product, consult the table below for a list of available resources.
Order | Source | Description | Location |
---|---|---|---|
1 | Quick Install Guide | Concise steps to follow for getting your product up and running | Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page |
2 | Support Pages | Includes interactive troubleshooting topics for most common problems | www.lacie.com/support/, select your product, then click the “Troubleshooting” tab |
3 | User Manual | Includes common troubleshooting topics | See Troubleshooting Topics below |
4 | Customer Support | Create an account on lacie.com, register your product, and fill out a support ticket | Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff |
LaCie frequently releases firmware updates to improve the functionality of products. Please check frequently for recent updates to firmware and to LaCie Network Assistant to ensure optimum product performance. See Update Product Operating System for details.
No shares appear on the network.
Q: Does your computer's configuration meet the minimum system requirements?
A: Check minimum system requirements in Introduction for more information.
Q: Is the device's power supply connected and is the front blue LED on?
A: Make sure: that the power supply is properly connected (see Connect to the Network); that the system has been powered on by pushing the button on the rear of the device; and that your outlet has a sufficient supply of power.
Q: Is the blue LED on the front of the device flickering for an inordinate period of time?
A: If the blue light is flickering or will not turn on, the power supply may be defective. Please contact your LaCie reseller or LaCie Customer Support.
Q: Did you follow the correct installation steps?
A: Review Connect to the Network.
Q: Are both ends of the Ethernet cable firmly connected?
A: Disconnect the Ethernet cable and wait 10 seconds before reconnecting it.
Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way so please make certain that it is correctly oriented.
Check that the Ethernet connectors are straight and fully seated in the Ethernet ports.
Make sure that you use the Ethernet cord that came in the box from LaCie.
A: By default the LaCie storage device is configured to retrieve its IP address from a DHCP server. If your network is managed by a DHCP server and you cannot access the device, try checking your DHCP server's log. To get the IP address, run LaCie Network Assistant, which is located on the LaCie Storage Utilities CD-ROM. If no DHCP server detected, the product will run APIPA to assign itself an IP address. If your network requires that you assign a static IP, see Connect to the Network for instructions.
Q: Does your network require devices to be assigned a static IP address?
A: See Administration (Dashboard) for information on assigning a static IP address. Static addresses may also be assigned in LaCie Network Assistant (see Connect to the Network).
A user does not have access to the Dashboard or his shares.
Q: Has the administrator created an account for the user?
A: In order for a user to access the LaCie storage device, two conditions must be met: 1) the LaCie storage device must be connected to the network via Ethernet; 2) the administrator must create and provide a username and password for each user. Shares will be created with the name of the user. Please note that OpenShare and USBShare are available to anyone connected to the network.
I cannot access my account on the Dashboard. I enter my login and password and receive an error message.
A: If you input an email address in the User page, you can retrieve your password. To do this, click on the “forgot my password” link on the login page. Follow the instructions to complete the retrieval. See Administration (Dashboard) for more information.
I've noticed a delay in accessing the shares.
A: Accessing a share with high-throughput activity can reduce performance. For example, multiple simultaneous file transfers, frequent download activity, and rebuilding the RAID array,
I cannot see the media files stored on the LaCie storage device on my UPnP AV media player or adapter.
Q: Are the media files stored on OpenShare and is the multimedia service active?
A: UPnP AV devices will only discover media files stored on OpenShare. Files stored on other shares are not accessible to UPnP devices. Additionally, the multimedia service must be activated on the global level or for the share in question. See Administration (Dashboard) for more information.
Windows Media Player
Q: I can’t configure WMP to find files on the LaCie network storage.
A: Only USBShare will be available if you connect the device directly to your computer via USB. If you want to play files located on OpenShare, disconnect the USB cable and connect the network storage to the network.
Q: Certain files aren’t recognized by WMP.
A: WMP has certain file type restrictions. See the Windows Media Player web site for further information: http://windows.microsoft.com/en-US/windows/products/windows-media-player
iTunes
Q: Some files appear in my iTunes shared playlist, but some do not.
A: The iTunes Server Service supports certain file types. See the iTunes website for further details: http://www.apple.com/itunes/
A: In iTunes preferences, make certain that the box next to Shared Libraries is checked.
Q: Why aren’t files stored on the network storage appearing in iTunes?
A: iTunes Server Service will only access unprotected shares. Therefore, put your music on OpenShare if you wish to play it using iTunes client.
Xbox/PlayStation 3
Q: Some files stored on the LaCie storage device appear on my Xbox/PlayStation 3, but others do not.
A: Xbox and PS3 have certain file type restrictions. See their respective websites for a complete list of compatible file types: www.xbox.com and www.playstation3.com
The hard drive, key, or USB printer connected to my network storage expansion port is not recognized.
Q: Is the network storage connected to your computer via the rear USB device port?
A: Devices connected to the front USB expansion port (hard drive or printer) are automatically unmounted when you connect the LaCie network storage device to a computer via USB. To make the hard drive or printer accessible, disconnect the drive from your computer and connect it to the network using the Ethernet cable.
I connected a USB drive to the front USB expansion port, but the drive does not mount and it is not listed in LaCie Network Assistant.
Q: Is the drive's file system supported by the LaCie product?
A: Your LaCie storage device only recognizes external hard drives with the following file systems: MS-DOS (FAT32), NTFS, HFS+ (non-journaled only), EXT3, or XFS. If your drive's file system is not one of those listed, reformat it, then reconnect to the LaCie storage device. Please note that storage formatted using HFS+ are read only.
Q: Is the drive formatted in MS-DOS (FAT32) and has (a) volume(s) larger than 2TB?
A: Due to a limitation inherent in MS-DOS, volumes larger than 2TB will not be recognized by the LaCie device.
I cannot copy a file from a connected external hard drive to a share on my LaCie storage device.
Q: Is the drive formatted in MS-DOS (FAT32) and the file size is larger than 2GB?
A: Due to a limitation inherent in MS-DOS, files larger than 2GB cannot be transferred to a share on the LaCie storage device.
I connected my network device to a computer via USB, but it is not recognized.
Q: Does an icon for the drive appear on the desktop?
A: There should be an icon for the LaCie device in My Computer / Computer (Windows) or on the desktop (Macs). If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Mac only: Check Finder > Preferences… to confirm that External disks can appear on the desktop.
Q: Does your computer's configuration meet the minimum system requirements for use with this drive?
A: Check the minimum system requirements in Introduction for more information. Also, try changing the computer you are using. Computer problems can manifest themselves in many ways. Even if the computer appears to be working properly, this is a worthwhile test.
Q: Is the drive's power supply connected?
A: Make sure that the power supply is properly connected (see Connect to the Network) and that it is connected to a working outlet.
Q: Did you follow the correct installation steps for the USB connection?
A: Review Connect to a Computer via USB.
Q: Are both ends of the USB cable securely attached?
A: Only use a USB cable provided by LaCie. Check both ends of the USB cable to make sure they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again.
Q: Is there a conflict with other device drivers or extensions?
A: Contact LaCie Technical Support for help.
You receive error messages when copying files to the drive.
Q: Did you get an "Error –50" message while copying to drive when connected via USB?
A: The USB share of the drive that mounts on the computer is formatted in MS-DOS (FAT32). Under this format, file names with certain characters cannot be copied. These characters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters are not being used.
I cannot copy a file larger than 4GB to the drive.
Q: Are you connected to the computer via USB?
A: When you connect the LaCie storage device to a computer via USB, the USB share of the drive that mounts on the computer is formatted in MS-DOS (FAT32). This format limits file sizes to 4GB.
To transfer files larger than 4GB to the LaCie storage device, disconnect the USB cable and connect the Ethernet cable. Alternatively, you can reformat the USBShare to NTFS, which permit larger file sizes.
The capacity of the product is not the total I see on the packaging.
Q: Why is there a difference in capacity?
A: When you connect the drive to your computer via USB, only the portion of the total storage capacity that you allocated to USBShare will be available according to the computer.
A hard disk is making clicking noises.
Q: Is the sound a "soft clicking" or "hard clicking"?
A: Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible causes:
• The drive could be corrupted. Reformatting the drive can solve this issue.
• The drive could have a failure in the external power supply or power cable. Try using a different one, if possible.
Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usually indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider it to be soft clicking, and troubleshoot the problem as suggested above.
LaCie offers first-rate service and support through our generous three-tiered warranty policy. Our 1-, 2-, 3-, and 5-year policies include comprehensive, complimentary web-based resources, expert in-house technical support, and worldwide repair and/or replacement coverage. To benefit from this warranty, please contact LaCie Support at www.lacie.com/us/support where you can find online support and contact information. You may also contact representatives at the original point of purchase who will be able to help guide you.
Standard warranties vary depending on the product. To verify your product’s warranty status and to see which standard warranty is included with your product, type in your product’s serial number at www.lacie.com/us/support. If no warranty is listed under your product’s name, this means that the warranty has expired.
If you wish to extend your warranty coverage, you can purchase Silver, Gold, or Platinum Care or Advanced Exchange. For details, see www.lacie.com/warranties.
A standard LaCie limited warranty is included with all products. Please read the terms and conditions below.
LaCie (“LaCie”) warrants, to the original purchaser, that this equipment shall be free of defects in materials and workmanship for a period of one (1), two (2), three (3), or five (5) years, depending on the model, from LaCie's date of original shipment when the equipment is used normally and is properly serviced when needed. If you discover a defect covered by the warranty set forth above, your sole and exclusive remedy will be for LaCie, in its sole discretion to (i) repair or replace the product at no charge to you; or, if a repaired unit or replacement product is not available, (ii) to refund the current market value of your product. You acknowledge and agree that replacement product, at the sole option of LaCie, may be a new product or a remanufactured product. In order to receive the remedy set forth above, you must return the product during the warranty period and include with each returned product (i) a copy of your original purchase invoice to verify your warranty; (ii) a Return Material Authorization number; (iii) your name, address and telephone number; (iv) a copy of the bill of sale bearing the appropriate LaCie serial numbers as proof of date of original retail purchase; and (v) a description of the problem. The customer must pay all transportation costs for a returned product. The product will need to be returned to LaCie within the country of original retail purchase. This warranty applies only to hardware products; LaCie software, media, and manuals are licensed and warranted pursuant to separate written agreement. This warranty does not apply if the product has been misused or has been damaged by accident, abuse, misuse, or misapplication; if it has been modified without permission of LaCie; or if any LaCie serial number has been removed or defaced. If a customer has purchased a LaCie Advance Care Option (ACO) to go with this equipment, the ACO shall be valid for three (3) years from activation.
EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, ALL PRODUCTS ARE SOLD “AS IS” AND LACIE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT FURTHER LIMITING THE GENERALITY OF THE FOREGOING, DOES NOT WARRANT (1) THE PERFORMANCE OR RESULTS OBTAINED FROM USING THIS PRODUCT, (2) THAT THE PRODUCT IS APPROPRIATE FOR THE CUSTOMER'S PURPOSES, (3) THE MANUAL IS ERROR FREE, OR (4) THAT NO DATA WILL BE LOST WHILE USING THE PRODUCT. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE IS ASSUMED BY THE CUSTOMER. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS OR IMPLIED.
This Limited Warranty applies only to hardware products manufactured by or for LaCie that can be identified by the “LaCie” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-LaCie hardware products or any software, even if packaged or sold with LaCie hardware. Manufacturers, suppliers, or publishers, other than LaCie, may provide their own warranties to the end user purchaser, but LaCie, in so far as permitted by law, provides their products “as is”. Software distributed by LaCie with or without the LaCie brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.
LaCie does not warrant that the operation of the product will be uninterrupted or error-free. LaCie is not responsible for damage arising from failure to follow instructions relating to the product's use. This warranty does not apply: (a) to consumable parts, unless damage has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; © to damage caused by use with non-LaCie products; (d) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (e) to damage caused by operating the product outside the permitted or intended uses described by LaCie; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of LaCie or a LaCie Authorized Service Provider; (g) to a product or part that has been modified to alter functionality or capability without the written permission of LaCie; or (h) if any LaCie serial number on the product has been removed or defaced.
No LaCie dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss of your data, LaCie highly recommends that you keep TWO copies of your data; one copy on your external hard disk, for instance, and a second copy either on your internal hard disk, another external hard disk or some other form of removable storage media. LaCie offers a complete line of CD and DVD drives. If you would like more information on backup, please refer to our website.
LACIE IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY LEGAL THEORY, INCLUDING LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH LACIE PRODUCTS EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.
Your opening of your package, your use of the product, or your return of the enclosed Registration Card acknowledges that you have read and agree to the terms of this Agreement. You further agree that it is the complete and exclusive state of the agreement between us and supersedes any proposal or prior agreement, oral or written, and any other communications between us relating to the subject matter of this Agreement.
Read carefully all information related to warranty and precautions of use of your new LaCie product in the user manual.
For products purchased in the United States, you may contact LaCie at 7555 Tech Center Drive, Tigard, Oregon 97223 USA. Email: sales@lacie.com. Website: www.lacie.com. Customer service: 503-844-4503.
On rare occasions, a newly purchased LaCie product may be delivered in non-working order. We are working to avoid these issues, but unfortunately, these situations may arise from time to time. Within the 15 calendar days of purchase, should you experience an issue with your new LaCie product, we ask you to return the product to the place where it was originally bought. You will be required to give a proof of purchase.
Please be sure to back up your data before returning your drive to LaCie for repair. LaCie cannot under any circumstances guarantee the integrity of data remaining on a returned drive. We make no provisions for data recovery and cannot be held liable for any data loss on drives or media returned to LaCie.
All products returned to LaCie must be securely packaged in their original box and shipped with postage prepaid, except for Products registered under the Advance Care Option.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact us:
LaCie Australia, 6/151 Beauchamp Rd, Matraville NSW 2036 AUSTRALIA
Phone: 02 8063 3711
Email: info.au@lacie.com
For fast technical support, create a support ticket after registering your product at www.lacie.com/au/register.
Copyright © 2024 LaCie. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of LaCie.
The material in this document is for information only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, LaCie assumes no liability resulting from errors or omissions in this document, or from the use of the information contained herein. LaCie reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designed collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service, or the shop where you purchased the product.
Apple, Mac, Time Machine, and Macintosh are registered trademarks of Apple Computer, Inc. Microsoft, Windows XP, Windows Vista, and Windows 7 are registered trademarks of Microsoft Corporation. Other trademarks mentioned in this manual are the property of their respective owners.
Your LaCie product ships with copyrighted software that are licensed under the GPL, AFL, Apache, Apple, BSD, GNU LGPL, MIT, OpenLDAP, OpenSSL, PHP, Python, and Creative Common. It also includes free software, the source code for which can be downloaded from the LaCie website: www.lacie.com/support/
© 2007-2008, Thomas BERNARD. © 2006 Allan Saddi allan@saddi.com © 2004, Jan Kneschke, incremental. © 2001-2006, Patrick K. O’Brien and Contributors. © 2003-2009 Stuart Bishop stuart@stuartbishop.net. © 2006 Kirill Simonov. © 1996-2006 Julian R Seward. © 2004, 2005 Darren Tucker. All rights reserved. © 1997-2008 University of Cambridge. All rights reserved. © 2007-2008, Google Inc. All rights reserved. © 1990-2003 Sleepycat Software. All rights reserved. © 1995-2004 Jean-loup Gailly and Mark Adler. © 2004 Micah Dowty. ® 1997-2006 by Secret Labs AB ® 1995-2006 by Fredrik Lundh. © 1988,1990,1993,1994 by Paul Vixie. © 2007-2009 Charles du Jeu.
This list of licenses can evolve over time and can be found on the user interface under the heading “Credits.”
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
CAN ICES-3 (B)/NMB-3(B)
This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio/TV receiver, it may cause radio interference. Install the equipment according to the manual. This statement does not apply to the LaCie CloudBox.
We, LaCie, solemnly declare that this product conforms to the following European standards: Electromagnetic Compatibility Directive (2004/108/EC); Low-Voltage Directive: 2006/95/EC