If you are having problems with your LaCie product, consult the table below for a list of available resources.
Order | Source | Description | Location |
---|---|---|---|
1 | Quick Install Guide | Concise steps to follow for getting your product up and running | Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page |
2 | Support Pages | Includes interactive troubleshooting topics for most common problems | www.lacie.com/support/, select your product, then click the “Troubleshooting” tab |
3 | User Manual | Includes common troubleshooting topics | See Troubleshooting Topics below |
4 | Customer Support | Create an account on lacie.com, register your product, and fill out a support ticket | Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff |
Q: Is the LaCie Slim Blu-ray USB 3.0 compatible with a Mac?
A: The Slim Blu-ray USB 3.0 is compatible with Mac OS but LaCie cannot guaranty performance when using it with your Mac computer. Additionally, LaCie cannot guaranty that the Slim Blu-ray USB 3.0 will burn, author, or copy any type of data when using it with any third-party software on a Mac computer.
A: Check to see that both ends of the USB 3.0 cable are properly seated. If you have only plugged the USB data cable to the computer, please connect the power end as well. You will recognize the power end by the lightning bolt sticker. If you are using a third-party power cable, please make certain that it is operational and plugged into a working outlet.
Q: Does an icon for the drive appear on the computer (a disc must be inserted in the drive)?
A: The icon should appear on your desktop. If not, verify that the drive is recognized by right clicking on Computer/My Computer and selecting Properties > General. The drive should be listed.
Q: Are all of the cables connected securely and correctly?
A: Make sure that all the installation steps have been followed correctly. Examine the connections carefully to ensure that all the cables are inserted in the correct orientation and in the correct location.
Q: Are both ends of the USB cable connected and properly seated?
A: Check both ends of the USB cable. Disconnect them, wait 10 seconds, and reconnect them. If the drive is still not recognized, restart your computer and try again.
Q: Has a running software program locked the eject function?
A: To check, disconnect the USB cable, then reconnect and press the Open/Close button. If the disc will still not eject, go to Operation for instructions on how to perform an emergency eject.
A: Verify the contents of the disc by using your recording software or viewing its contents at:
Q: Does the drive support the format of the disc you have inserted?
A: See Optical Discs for supported disc formats.
Q: Do I need a new HDTV to play a Blu-ray Disc?
A: No. Pre-recorded Blu-ray Disc titles will play on any standard definition TV set, even if the video was encoded in HD. Likewise, a Blu-ray Disc recorder can also record standard definition video, for example from regular TV broadcasts or camcorders.