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Getting Help

If you are having problems with your LaCie product, consult the table below for a list of available resources.

Order Source Description Location
1 Quick Install Guide Concise steps to follow for getting your product up and running Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page
2 Support Pages Includes interactive troubleshooting topics for most common problems, select your product, then click the “Troubleshooting” tab
3 User Manual Includes common troubleshooting topics See Troubleshooting Topics below
4 Customer Support Create an account on, register your product, and fill out a support ticket Create an account here:

Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.


Troubleshooting Topics

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from Select your product, then click the “Troubleshooting” tab.

The LaCie Slim Blu-ray USB 3.0 and Mac OS

Q: Is the LaCie Slim Blu-ray USB 3.0 compatible with a Mac?

Problem: The drive is not recognized.

Q: Is the drive powered on?

Q: Does an icon for the drive appear on the computer (a disc must be inserted in the drive)?

Q: Are all of the cables connected securely and correctly?

Q: Are both ends of the USB cable connected and properly seated?

Problem: The drive's media tray will not open.

Q: Has a running software program locked the eject function?


Problem: The drive automatically ejects a disc when you try to record on it, or the drive is not writing to BD/DVD/CD correctly.

Q: Is the disc full?

Q: Does the drive support the format of the disc you have inserted?

Q: Do I need a new HDTV to play a Blu-ray Disc?

© LaCie 2024 Last modified : Mar 01, 2013