User Tools

Site Tools

7.f Getting Help

If you are having problems with your LaCie product, consult the table below for a list of available resources.

Order Source Description Location
1 Quick Install Guide Concise steps to follow for getting your product up and running Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page
2 Support Pages Includes interactive troubleshooting topics for most common problems, select your product, then click the “Troubleshooting” tab
3 User Manual Includes common troubleshooting topics See Troubleshooting Topics below
4 Customer Support Create an account on, register your product, and fill out a support ticket Create an account here:

Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.

Installation Help

For quick tips on installing your LaCie CloudBox as well as Tutorials on how to use it, please go to the LaCie CloudBox Discover Page.

Software Updates

LaCie releases firmware updates to improve the functionality of products. Please check for recent updates to the LaCie CloudBox firmware to ensure optimum product performance. See Update the LaCie CloudBox Firmware for details.

© LaCie 2024 Last modified : Jul 22, 2014