A: Check minimum system requirements in Confirm your Setup for more information.

A: Make sure: that the power supply is properly connected (see Connect Your LaCie CloudBox); that the system turned on when it received power: push the rear power button if the blue LED is off and it is plugged into a power outlet; make certain that your outlet has a sufficient supply of power.

A: If the blue light is flickering or will not turn on, the power supply may be defective. Please contact your LaCie reseller or LaCie Customer Support.

A: Review Connect Your LaCie CloudBox.

A: Disconnect the Ethernet cable and wait 10 seconds before reconnecting it.

Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way so please make certain that it is correctly oriented.

Check that the Ethernet connectors are straight and fully seated in the Ethernet ports.

Make sure that you use the Ethernet cable that came in the box from LaCie.

A: By default the LaCie CloudBox is configured to retrieve its IP address from a DHCP server. The DHCP server is standard for most home networks since it is furnished by the internet provider. If your network is managed by a DHCP server and you cannot access the device, contact your internet provider. To learn the IP address of your LaCie CloudBox, try installing and running LaCie Network Assistant (Simplify Local Access with LaCie Network Assistant). If a DHCP server cannot be found by the LaCie CloudBox, it will run assign itself an IP address that may not be compatible with your network.

A: If it appears that you require a static IP, LaCie recommends that you:

• Contact your internet provider to determine if DHCP is available. If you must assign a static IP, please ask your internet provider for the proper address. You may need to review your router's user manual as well.
• See Set a Static IP Address for instructions on assigning a static IP address to the LaCie CloudBox.

A: A user can connect to the LaCie CloudBox if the administrator has created a username and password on the Dashboard User page (see Review the Dashboard User Settings).

A: High-throughput activity can reduce performance. For example, multiple simultaneous file transfers and frequent download activity can create bottlenecks in the network bandwidth.

A: UPnP AV devices can discover media files stored on the Family folder. Certain devices may be able to access personal folders but you must provide the correct password. Additionally, the multimedia service must be activated in the Dashboard (see Review the Dashboard General Settings for more information).

A: Windows Media Player should playback media files stored on the Family folder. However, you will have to log on to your personal folder if you wish to playback media files from it.

A: Windows Media Player has file type restrictions. See the Windows Media Player web site for further information: http://windows.microsoft.com/en-US/windows/products/windows-media-player.

A: The iTunes Server Service supports certain file types. See the iTunes website for further details: http://www.apple.com/itunes/.

A: In iTunes preferences, make certain that the box next to Shared Libraries is checked.

A: iTunes Server Service will only access unprotected folders. Therefore, put your music on Family if you wish to play it using iTunes client.

A: Each UPnP/DLNA media player has its own file type restrictions. See their respective websites and documentation for complete lists of compatible file types.

A: Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible causes:

• The drive could be corrupted. Reformatting the drive can solve this issue.
• The drive could have a failure in the external power supply or power cable. Try using a different one, if possible.

Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usually indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider it to be soft clicking, and troubleshoot the problem as suggested above.

A: Your LaCie CloudBox is assigned an IP address by a DHCP server. Usually, your internet provider will install a router or cable modem with the DHCP service. You can use the Dashboard Network page or LaCie Network Assistant to discover the CloudBox IP address.

A: You can find the public IP address by clicking here. You must use a computer connected to the same router as the LaCie CloudBox.