User Tools

Site Tools

7.e Get Answers to Frequently Asked Questions

Please review the list of questions below. An updated list of may be found at LaCie CloudBox Support.

Troubleshooting Topics

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from Select your product, then click the “Troubleshooting” tab.

Troubleshooting the Network Connection

No folders appear on the network.

Q: Does your computer's configuration meet the minimum system requirements?

Q: Is the device's power supply connected and is the front blue LED on?

Q: Is the blue LED on the front of the device flickering for an inordinate period of time?

Q: Did you follow the correct installation steps?

Q: Are both ends of the Ethernet cable firmly connected?

Q: IP address problem?

Q: Does your network require devices to be assigned a static IP address?

A user does not have access to the Dashboard or his personal folder.

Q: Has the administrator created an account for the user in the Dashboard?

I've noticed a delay in accessing the folders.

Q: Are you and/or other users transferring multiple files simultaneously? Are you using the Dashboard download feature?

Troubleshooting the Multimedia Server

I cannot see the media files stored on the LaCie CloudBox on my DLNA/UPnP AV media player or adapter.

Q: Are the media files stored on the Family folder? Is the multimedia service active?

Windows Media Player

Q: I can’t configure Windows Media Player to find media files on the LaCie CloudBox.

Q: Certain files aren’t recognized by Windows Media Player.


Q: Some files appear in my iTunes shared playlist, but some do not.

Q: I’ve activated the LaCie CloudBox's multimedia service, but I don’t see its machine name in iTunes.

Q: Why aren’t files stored on the network storage appearing in iTunes?

UPnP/DLNA Compatible Game Consoles and Set Top Boxes

Q: Some files stored on the LaCie CloudBox appear on my UPnP/DLNA compatible device, but others do not.

A hard disk is making clicking noises.

Q: Is the sound a "soft clicking" or "hard clicking"?

The LaCie CloudBox IP address and your router's public IP address.

Q: How can I find the IP address of my LaCie CloudBox?

Q: How can I find the public IP address for advanced features such as offsite backups and remote FTP access?

© LaCie 2024 Last modified : Jul 22, 2014