Please review the list of questions below. An updated list of may be found at LaCie CloudBox Support.
No folders appear on the network.
Q: Does your computer's configuration meet the minimum system requirements?
Q: Is the device's power supply connected and is the front blue LED on?
Q: Is the blue LED on the front of the device flickering for an inordinate period of time?
Q: Did you follow the correct installation steps?
Q: Are both ends of the Ethernet cable firmly connected?
Q: Does your network require devices to be assigned a static IP address?
A user does not have access to the Dashboard or his personal folder.
Q: Has the administrator created an account for the user in the Dashboard?
I've noticed a delay in accessing the folders.
Q: Are you and/or other users transferring multiple files simultaneously? Are you using the Dashboard download feature?
I cannot see the media files stored on the LaCie CloudBox on my DLNA/UPnP AV media player or adapter.
Q: Are the media files stored on the Family folder? Is the multimedia service active?
Windows Media Player
Q: I can’t configure Windows Media Player to find media files on the LaCie CloudBox.
Q: Certain files aren’t recognized by Windows Media Player.
Q: Some files appear in my iTunes shared playlist, but some do not.
Q: I’ve activated the LaCie CloudBox's multimedia service, but I don’t see its machine name in iTunes.
Q: Why aren’t files stored on the network storage appearing in iTunes?
UPnP/DLNA Compatible Game Consoles and Set Top Boxes
Q: Some files stored on the LaCie CloudBox appear on my UPnP/DLNA compatible device, but others do not.
A hard disk is making clicking noises.
Q: Is the sound a "soft clicking" or "hard clicking"?
The LaCie CloudBox IP address and your router's public IP address.
Q: How can I find the IP address of my LaCie CloudBox?
Q: How can I find the public IP address for advanced features such as offsite backups and remote FTP access?