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Table of Contents

LaPlug

Table of Contents

  1. Introduction
  2. Installation
  3. Access USB Devices
  4. Administer the LaPlug
  5. Advanced Accessibility Features
  6. Update Product Software
  7. Getting Help
  8. Precautions
  9. Warranty Information
  10. Legal Info
  11. Glossary

Table of Contents

Getting Help

If you are having problems with your LaCie product, consult the table below for a list of available resources.

Order Source Description Location
1 Quick Install Guide Concise steps to follow for getting your product up and running Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page
2 Support Pages Includes interactive troubleshooting topics for most common problems www.lacie.com/support/, select your product, then click the “Troubleshooting” tab
3 User Manual Includes common troubleshooting topics See Troubleshooting Topics below
4 Customer Support Create an account on lacie.com, register your product, and fill out a support ticket Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff

Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at www.lacie.com/us/mystuff/login.htm? logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.

Software Updates

LaCie frequently releases firmware updates to improve the functionality of products. Please check frequently for recent updates to firmware and to LaCie Network Assistant to ensure optimum product performance. See Update Product Software for details.

 

Troubleshooting Topics

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from www.lacie.com/support/. Select your product, then click the “Troubleshooting” tab.

Troubleshooting the Network Connection

I connected a USB drive to the USB device port, but the drive does not appear on the network and is not listed in LaCie Network Assistant.

Q: Is the USB drive formatted?

Q: Is the USB device or cable defective?

The LaPlug doesn't appear on the network.

Q: Does your computer's configuration meet the minimum system requirements?

Q: Is the product's power supply connected and is the LED on the front of the drive on?

Q: Is the LED on the front of the device flickering for an inordinate period of time?

Q: Are both ends of the Ethernet cable firmly connected?

Q: Problems on networks without a DHCP server?

LaCie Network Assistant is not working as described in this manual.

Q: Are you using an obsolete version of LaCie Network Assistant?

I've noticed a delay in accessing the shares.

Q: Are you transferring multiple files simultaneously?

Troubleshooting the Multimedia Server

I've activated my LaPlug's multimedia service, but I can't access it using my UPnP/DLNA device.

Q: Did you set one of your USB devices as the Master volume?

I can't configure WMP to find files on the USB device connected to the LaPlug.

Q: Did you add the LaPlug share or file inside a share to the WMP library?

Certain files located on the LaPlug aren't recognized by WMP.

Problem with file type compatibility?

Some files files stored on the LaPlug appear in my iTunes shared playlist, but some do not.

Q: Is the file type compatible with iTunes music server service?

I've activated my LaPlug's multimedia service, but I don't see its machine name in iTunes.

Q: Have you turned on Library Sharing in iTunes?

Some files stored on the LaPlug appear on my Xbox/PS3, but some do not.

Problem with file type compatibility?

© LaCie 2024 Last modified : Mar 01, 2013