If you are having problems with your LaCie product, consult the table below for a list of available resources.
|1||Quick Install Guide||Concise steps to follow for getting your product up and running||Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page|
|2||Support Pages||Includes interactive troubleshooting topics for most common problems||www.lacie.com/support/, select your product, then click the “Troubleshooting” tab|
|3||User Manual||Includes common troubleshooting topics||See Troubleshooting Topics below|
|4||Customer Support||Create an account on lacie.com, register your product, and fill out a support ticket||Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff|
The LaCie 5big Thunderbolt 2 will not turn on.
Q: Can you confirm that the LaCie 5big is properly connected?
Q: Is there a problem with the power supply?
The LaCie 5big Thunderbolt 2 turns off when I daisy chain a device.
Q: Did the product turn off as soon as the device and the LaCie 5big’s port came into contact?
The LaCie 5big Thunderbolt 2 is unresponsive.
Q: Have you tried to restart the system?
The LaCie 5big Thunderbolt 2 is overheating.
Q: Is the ambient temperature too high? Is the air vent blocked? Are several fans malfunctioning?
I am not certain if the LaCie 5big firmware should be updated.
Q: Where can I check the firmware version?
Q: Are there first generation Thunderbolt technology and/or Thunderbolt 2 devices connected to the same port?
Q: Does the icon/Do the icons for the LaCie 5big Thunderbolt 2 volume(s) appear on the desktop?
Q: Is the LaCie 5big Thunderbolt 2 technology enclosure connected to a computer that supports Thunderbolt 2 technology or first generation Thunderbolt technology?
Q: Did you follow the correct installation steps?
Q: I connected the enclosure to my new Mac with an older Mini DisplyPort cable that I use for my monitors. Why can't I see the volume(s) on the desktop?
Q: I connected a cable that supports Thunderbolt technology to my new Mac but the LaCie 5big Thunderbolt 2 does: (a.) not power on and/or (b.) not receive sufficient power.
Q: Are both ends of the Thunderbolt technology cable securely attached?
Q: Did you get an "Error -50" message while copying to the storage?
Q: Did you get an error message telling you that the hard drive has been disconnected when coming out of sleep mode?