If you are having problems with your LaCie product, consult the table below for a list of available resources.
|1||Quick Install Guide||Concise steps to follow for getting your product up and running||Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page|
|2||Support Pages||Includes interactive troubleshooting topics for most common problems||www.lacie.com/support/, select your product, then click the “Troubleshooting” tab|
|3||User Manual||Includes common troubleshooting topics||See Troubleshooting Topics below|
|4||Customer Support||Create an account on lacie.com, register your product, and fill out a support ticket||Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff|
Q: Are there other Thunderbolt technology devices connected to the same port?
Q: Does the icon/Do the icons for the Thunderbolt Series volume(s) appear on the desktop
Q: Is the Thunderbolt Series enclosure connected to a Macintosh computer that supports Thunderbolt technology?
Q: Did you follow the correct installation steps?
Q: I connected the Thunderbolt Series enclosure to my new Mac with an older Mini DisplyPort cable that I use for my monitors. Why can't I see the Thunderbolt Series volume(s) on the desktop?
Q: I connected a cable that supports Thunderbolt technology to my new Mac but the Thunderbolt Series enclosure does: (a.) not power on and/or (b.) not receive sufficient power.
Q: Are both ends of the Thunderbolt technology cable securely attached?
Q: Did you get an "Error -50" message while copying to the storage?
Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode?
Q: I just threw a lot of files into the Trash from my Thunderbolt Series storage. Why don't I see more space to copy new files?
Q: Why is the volume capacity less than advertised on the Thunderbolt Series storage (hard drives only)?