A: Make sure the power cord is properly connected, then push the power button until the power LED turns ON.

A: The 4big Rack Office may be attempting to boot from it. Unplug the device and retry to reboot the system.

A: Check Technical Brief: RAID for details.

A: A non-functioning motherboard battery could prevent the system from booting. The best way to verify that this is the problem is to connect a monitor, mouse, and keyboard to the 4big, and reboot. If the display reads “CMOS Checksum Error”, the motherboard battery is probably the cause of the problem. Contact LaCie support for confirmation and help.

A: Connect a monitor, mouse, and keyboard, and turn your product on. If you don't see anything on the monitor, that means that the problem may result from the 4big's internal power supply unit (PSU). Contact LaCie support for confirmation, then return your product for PSU replacement.

A: Connect no more than three bus-powered USB devices and/or make sure that none of the devices is drawing an inordinate amount of power.

A: The USB device may have caused a short circuit. Unplug any USB devices you have connected since the failure and reboot the product.

A: Shut down and restart the 4big Rack Office manually by pushing and immediately releasing the front button. If nothing happens after a few minutes, then force the 4big Rack Office to turn off by pressing and holding the front button for more than four seconds, then release it. Once off, restart the product by pushing and immediately releasing the front button. Note that this is not recommended as it may result in data loss.

A: If the ambient temperature is below 95˚F/35˚C and the fan output is cleared, you may have one or several malfunctioning fans. Contact LaCie support for confirmation, then send your product to LaCie for fan repair.

A: You can perform a Server Recovery following the procedure explained in the technical brief. This brief also explains how to create a backup of your server. Note that even if you did not set up a backup onto a DAS, you can always reset your 4big Rack Office to factory settings using to the recovery DVD provided.

A: The first backup includes all of your data and could take up to several hours depending on how much data is stored on your computer. Subsequent backups will only include modified files (incremental backup) and should dramatically reduce the backup time.

A. If Windows Connector is not installed on you computer, you can connect to the web admin, but you will receive an invalid security certificate warning.

A. To ensure you can properly monitor the status of your computer, the latest Windows components must be installed on your Windows OS. Make sure your OS is up to date as well as optional software updates available from Microsoft.