You may have to run the Setup Wizard again due to:
If your contract number is associated with an active Online Backup account, you will have the option to restore your last backup:
LaCie recommends renewing your Online Backup contract each year. In keeping your Online Backup contract up to date, you can continue to enjoy secure updates to your private account. The Home page on the CloudBox Dashboard lets you know how many days remain before the contract expiration date. You will also receive an email one month before the expiration date as a friendly reminder.
You can renew your contract at http://cloudbox.lacie.com.
For two months following the contract expiration date, it is possible to restore data backed up online. To restore a backup after an Online Backup contract has expired, please use the restore application available at http://cloudbox.lacie.com.