If you are having problems with your LaCie product, consult the table below for a list of available resources.
|1||Quick Install Guide||Concise steps to follow for getting your product up and running||Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page|
|2||Support Pages||Includes interactive troubleshooting topics for most common problems||www.lacie.com/support/, select your product, then click the “Troubleshooting” tab|
|3||User Manual||Includes common troubleshooting topics||See Troubleshooting Topics below|
|4||Customer Support||Create an account on lacie.com, register your product, and fill out a support ticket||Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff|
LaCie frequently releases firmware updates to improve the functionality of products. Please check frequently for recent updates to firmware and to LaCie Network Assistant to ensure optimum product performance. See Update Product Operating System for details.
No shares appear on the network.
Q: Does your computer's configuration meet the minimum system requirements?
Q: Is the NAS' power supply connected and is the front blue light on?
Q: Is the blue light on the front of the device flickering for an inordinate period of time?
Q: Did you follow the correct installation steps?
Q: Are both ends of the Ethernet cable firmly connected?
Q: Does your network require devices to be assigned a static IP address?
A user does not have access to the LaCie NAS Dashboard or shares.
Q: Has the administrator created an account for the user?
I can not access my account. I enter my login and password and receive an error message.
I've noticed a delay in accessing the shares.
Q: Are you transferring multiple files simultaneously, using the download feature, or rebuilding the RAID array?
I cannot see the media files stored on the LaCie NAS on my UPnP AV media player or adapter.
Q: Are the media files stored on a public share and is the multimedia service active?
The hard drive, key, or USB printer connected to my NAS' expansion port is not recognized.
Q: Is the NAS connected to your computer via USB type B (d2/2big only)?
I connected a USB drive to the USB expansion port Type A, but the drive does not mount and is not listed in the LNA.
Q: Is the drive's file system supported by the LaCie product?
Q: Is the drive formatted in MS-DOS (FAT32) and has (a) volume(s) larger than 2TB?
I can't copy a file from a connected external hard drive to a share on my LaCie NAS.
Q: Is the drive formatted in MS-DOS (FAT32) and the file size is larger than 2GB?
I connected my NAS to a computer via USB, but the NAS is not recognized by the computer.
Q: Does an icon for the drive appear on the desktop?
Q: Does your computer's configuration meet the minimum system requirements for use with this drive?
Q: Is the drive's power supply connected?
Q: Did you follow the correct installation steps for the USB connection?
Q: Are both ends of the USB cable securely attached?
Q: Is there a conflict with other device drivers or extensions?
You receive error messages when copying files to the drive.
Q: Did you get an "Error –50" message while copying to drive when connected via USB?
I cannot copy a file larger than 4 GB to the drive.
Q: Are you connected to the computer via USB?
The capacity of the product is not the total one written on the packaging.
A hard disk is making clicking noises.
Q: Is the sound "soft clicking" or "hard clicking"?
Thousands of different network and domain configurations exist, so these troubleshooting tips are necessarily general. However, checking the following points could help.
All the above points must be verified, including the next section about configuring the AD to ensure correct Domain joining. Any incorrect configuration can cause the connection to fail.
On the Active Directory / domain side, the following points should be checked by the Active Directory administrator, as configuration is different for every customer.