A: Check minimum system requirements in Introduction for more information.

A: Make sure that the power supply is properly connected (see Connect to the Network); that the system has been powered on pushing the button on the back; and that the outlet the power supply is connected to is powered on or has a sufficient supply of power.

A: If the blue light is flickering or will not turn on, the power supply may be defective. Please contact your LaCie reseller or LaCie Customer Support.

A: Review Connect to the Network.

A: Disconnect the Ethernet cable, wait 10 seconds and then reconnect.

Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way. Make sure it is correctly oriented.

Check that the Ethernet connectors are straight and fully seated in the Ethernet ports.

Make sure that you use the Ethernet cord that came in the box from LaCie.

A: By default the LaCie NAS is configured to retrieve its IP address from a DHCP server. If your network is managed by a DHCP server and you cannot access your LaCie NAS, try checking your DHCP server's log. To get the IP address, run LaCie Network Assistant, which is located on the LaCie Storage Utilities CD-ROM. If no DHCP server detected, the product will run APIPA to assign itself an IP address. To change this IP address, use LaCie Network Assistant.

A: See Advanced Accessibility Features for information on assigning a static IP address.

A: In order for another user to access the LaCie NAS, two conditions must be met: 1) the administrator must create and provide the user with username and password; 2) the LaCie NAS must be connected to the network via Ethernet for users to access the drive.

A: If you input an email address in the User page, you can retrieve your password. To do this, click on the “forgot my password” link on the login page. Follow the instructions to complete the retrieval.

A: Access to a share, including file transfers and bit torrent activity, as well as rebuilding the RAID array, can reduce performance.

A: UPnP AV devices will only discover media files stored on public shares. Files stored in non-public shares are not accessible to UPnP devices. Additionally, the multimedia service must be activated on the global level or for the share in question.

A: Devices connected to the USB or eSATA expansion port (hard drive or printer) are automatically unmounted when you connect the NAS to a computer via USB. To make the hard drive or printer accessible, disconnect the drive from your computer and connect it to the network using the Ethernet cable.

A: Your LaCie NAS only recognizes external hard drives with the following file systems: MS-DOS (FAT32), NTFS, HFS+ (non-journaled only), EXT3, or XFS. If your drive's file system is not one of those listed, reformat it, then reconnect to the LaCie NAS.

A: Due to a limitation inherent in MS-DOS, volumes larger than 2TB won't be recognized by the LaCie NAS.

A: Due to a limitation inherent in MS-DOS, files larger than 2GB cannot be transferred to a share on the LaCie NAS.

A: There should be an icon for the LaCie NAS in My Computer/Computer (Windows users) or on the desktop (Mac users) (unless you've set the Finder preference not to show External disks on the desktop). If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem.

A: Check minimum system requirements in Introduction for more information. Also, try changing the computer you are using. Computer problems can manifest themselves in many ways. Even if the computer appears to be working properly, this is a worthwhile test.

A: Make sure that the power supply is properly connected (see Connect to the Network) and that the outlet the power supply is connected to is working.

A: Review Connect to a Computer via USB.

A: Only use a USB cable provided by LaCie. Check both ends of the USB cable to make sure they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again.

A: Contact LaCie Technical Support for help.

A: When you connect the d2 Network 2 to a computer via USB, the USB share of the drive that mounts on the computer is formatted in MS-DOS (FAT32). Under this format, file names with certain characters cannot be copied. These characters include, but are not limited to:

? < > / \ :

Check your files and folders to ensure that these types of characters are not being used.

A: When you connect the LaCie NAS to a computer via USB, the USB share of the drive that mounts on the computer is formatted in MS-DOS (FAT32). This format limits file sizes to 4 GB.

To transfer >4GB files to the LaCie NAS, disconnect the USB cable and connect the Ethernet cable. Alternatively, you can reformat the USBShare to HFS+, which permit larger file sizes (see Dashboard - Drive Information).

A: When you connect the drive to your computer via USB, only the portion of the total storage capacity that you allocated to USBShare will be available according to the computer. See Dashboard - Drive Information.

A: Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible causes:

• The drive could be corrupted. Reformatting the drive can solve this issue.
• The drive could have a failure in the external power supply or power cable. Try using a different one, if possible.

Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usually indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider it to be soft clicking, and troubleshoot the problem as suggested above.