If you are having problems with your LaCie product, consult the table below for a list of available resources.
|1||Quick Install Guide||Concise steps to follow for getting your product up and running||Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page|
|2||Support Pages||Includes interactive troubleshooting topics for most common problems||www.lacie.com/support/, select your product, then click the “Troubleshooting” tab|
|3||User Manual||Includes common troubleshooting topics||See Troubleshooting Topics below|
|4||Customer Support||Create an account on lacie.com, register your product, and fill out a support ticket||Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff|
LaCie frequently releases firmware updates to improve the functionality of products. Please check frequently for recent updates to firmware and to LaCie Network Assistant to ensure optimum product performance. See Update Product Operating System for details.
No shares appear on the network.
A user does not have access to the LaCie NAS Dashboard or shares.
I can not access my account. I enter my login and password and receive an error message.
I've noticed a delay in accessing the shares.
I cannot see the media files stored on the LaCie NAS on my UPnP AV media player or adapter.
The hard drive, key, or USB printer connected to my NAS' expansion port is not recognized.
I connected a USB drive to the USB expansion port Type A, but the drive does not mount and is not listed in the LNA.
I can't copy a file from a connected external hard drive to a share on my LaCie NAS.
I connected my NAS to a computer via USB, but the NAS is not recognized by the computer.
You receive error messages when copying files to the drive.
I cannot copy a file larger than 4 GB to the drive.
The capacity of the product is not the total one written on the packaging.
A hard disk is making clicking noises.
Thousands of different network and domain configurations exist, so these troubleshooting tips are necessarily general. However, checking the following points could help.
All the above points must be verified, including the next section about configuring the AD to ensure correct Domain joining. Any incorrect configuration can cause the connection to fail.
On the Active Directory / domain side, the following points should be checked by the Active Directory administrator, as configuration is different for every customer.