User Tools

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Getting Help

If you are having problems with your LaCie product, consult the table below for a list of available resources.

Order Source Description Location
1 Quick Install Guide Concise steps to follow for getting your product up and running Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page
2 Support Pages Includes interactive troubleshooting topics for most common problems www.lacie.com/support/, select your product, then click the “Troubleshooting” tab
3 User Manual Includes common troubleshooting topics See Troubleshooting Topics below
4 Customer Support Create an account on lacie.com, register your product, and fill out a support ticket Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff

Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at www.lacie.com/us/mystuff/login.htm? logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device.

 

Troubleshooting Topics

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from www.lacie.com/support/. Select your product, then click the “Troubleshooting” tab.

File transfers to and from Wuala are too slow.

Q: What type of connection to the Internet do you have?


Wuala Accounts for each member of the team.

Q: Why does each member of a group have to create a new account on Wuala?


Groups and users per Wuala Business Code

Q: How many groups and users can I add with my Wuala Business Code?


Q: Can I add more storage and users?


Users and folders

Q: Can I limit rights to a folders by user(s)?


 

Inviting Members

Q: Who can invite members to join the group?


Backup

Q: Can I backup data from my computer to the group storage?


Versioning and File Location

Q: Can I see earlier versions of files stored on my internal hard drive?


© LaCie 2024 Last modified : Jun 04, 2014