If you are having problems with your LaCie product, consult the table below for a list of available resources.
|1||Quick Install Guide||Concise steps to follow for getting your product up and running||Either a printed leaflet or accessory box and included in the product box, or download PDF from the product page|
|2||Support Pages||Includes interactive troubleshooting topics for most common problems||www.lacie.com/support/, select your product, then click the “Troubleshooting” tab|
|3||User Manual||Includes common troubleshooting topics||See Troubleshooting Topics below|
|4||Customer Support||Create an account on lacie.com, register your product, and fill out a support ticket||Create an account here: www.lacie.com/us/mystuff/login.htm?logout&rtn=mystuff|
LaCie frequently releases firmware updates to improve the functionality of products. Please check for recent updates to firmware and to LaCie Network Assistant to ensure optimum product performance. See Support for details.
No shares appear on the network.
A user does not have access to the LaCie NAS Dashboard or shares.
I cannot access my account. I enter my login and password and receive an error message.
I've noticed a delay in accessing the shares.
I cannot see the media files stored on the LaCie NAS.
Windows Media Player
UPnP/DLNA-Compatible Game Consoles and Set Top Boxes
I connected a USB drive to the enclosure, but the drive does not appear on the Storage page.
I can't copy a file from a share to the DAS connected to my LaCie NAS.
I think that the hard disk is making unusual noises.
The VGA monitor that I connected to the LaCie 5big NAS Pro appears to be receiving a signal but the screen is black.
The numbered list below provides general troubleshooting recommendations to resolve problems with AD.
The AD administrator can check the following: