A: Make sure that the power supply is properly connected (see Connect to the Network); that the system has been powered on pushing the button on the back; and that the outlet the power supply is connected to is powered on or has a sufficient supply of power.

A: See LED Behavior and Button Functions for details.

A: Review Connect to the Network.

A: Disconnect the Ethernet cable, wait 10 seconds and then reconnect.

Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way. Make sure it is correctly oriented.

Check that the Ethernet connectors are straight and fully seated in the Ethernet ports.

Make sure that you use the Ethernet cable that came in the box from LaCie.

A: By default the LaCie NAS is configured to retrieve its IP address from a DHCP server. If your network is managed by a DHCP server and you cannot access your LaCie NAS, try checking your DHCP server's log. To find the IP address for your LaCie NAS, run LaCie Network Assistant LaCie Network Assistant. If no DHCP server is detected, the product will run APIPA to assign itself an IP address. Additionally, confirm that your computer is connected to the same network as the LaCie NAS.

A: You can find the public IP address by clicking here. You must use a computer connected to the same router as the LaCie NAS.

A: In order for another user to access the LaCie NAS, two conditions must be met: 1) the administrator must create and provide the user with username and password; 2) the LaCie NAS must be connected to the network via Ethernet for users to access the shares.

A: If you added an email address (Users) and configured the SMTP server (Support), you can reset your password. To do this, click on the “forgot my password” link on the login page. Follow the instructions to complete the reset. User: If you cannot recover the password, contact the NAS administrator. Administrator: If you cannot recover the password, contact the alternate NAS administrator. If you are the sole administrator for the NAS, see:

• Reset to Factory Conditions: 2big NAS (2big NAS)
• LaCie NAS Rescue: 5big NAS Pro (5big NAS Pro)

A: Running all or some of the following operations at once can impact LaCie NAS performance: accessing to a share; file transfers; torrent activity; synchronizing the RAID. Enabling the UPnP service can also slow performance due to media indexing. For information on services, see General Settings. To review CPU performance, go to the Hardware monitor page (see Hardware Monitoring).

A: UPnP AV devices can discover media files stored public shares. Certain devices may have difficulty locating files on a private share or, you will be prompted for a password. Make certain that the multimedia service is enabled in the Dashboard (see General Settings for more information). If you continue to experience problems, try disabling and enabling the service.

A: Windows Media Player should play back media files stored on public shares.

A: Windows Media Player has file type restrictions. See the Windows Media Player web site for further information: http://windows.microsoft.com/en-US/windows/products/windows-media-player.

A: The iTunes Server Service supports certain file types. See the iTunes website for further details: http://www.apple.com/itunes/.

A: In iTunes preferences, make certain that the box next to Shared Libraries is checked.

A: iTunes Server Service will only access public folders. Therefore, put your music on public folders if you wish to play it using iTunes.

A: Each UPnP/DLNA media player has its own file type restrictions. See their respective websites and documentation for complete lists of compatible file types.

A: Your LaCie NAS only recognizes external hard drives with the following file systems: FAT32, NTFS, HFS+, EXT2, EXT3, EXT4 and XFS. If your drive's file system is not one of those listed, reformat it, then reconnect to the LaCie NAS.

A: Files larger than 4GB cannot be transferred to a FAT32 volume.

A: Soft clicking can be the normal sound of the hard drive working. If the hard drive is functional, this is normal. Hard drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the hard drive is making a clicking sound and still functioning. You can check the status of your hard drives by running a SMART test (see Hardware Monitoring).

Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior is usually indicative of a physical failure. If nothing traumatic happened to the hard drive prior to this starting, consider it to be soft clicking, and troubleshoot the problem as suggested above.

A: The VGA signal reverts to energy saving mode within a few minutes. If the monitor appears to be receiving a signal but no image is present, try to connect a USB keyboard to one of the LaCie 5big NAS Pro's USB ports. Tap on one of the keys to view the LaCie 5big NAS Pro VGA signal.